Staff Site Reliability Engineer, GovCloud

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Overview

As a Staff Site Reliability Engineer for GovCloud at Medallia, you will play a pivotal role in ensuring the reliability, availability, and performance of our cloud-based services in a highly regulated environment. You will be responsible for adopting best practices in reliability engineering, enabling our development teams to deliver high-quality, scalable applications. Your efforts will directly contribute to fostering a culture of operational excellence, driving improvements through automation, and enhancing system monitoring and incident management processes.

Job Responsibilities

• Design, develop, and implement scalable and reliable cloud infrastructure solutions in GovCloud.
• Automate deployment, monitoring, and incident management processes to improve efficiency.
• Collaborate with development teams to ensure reliability and performance requirements are met.
• Implement and refine practices around observability, monitoring, and alerting.
• Develop disaster recovery and business continuity plans to minimize downtime.
• Conduct post-incident reviews and implement system improvements based on findings.
• Mentor junior engineers to promote best practices in site reliability and cloud engineering.
• Stay current with industry trends and advancements in cloud technologies and SRE practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience in site reliability engineering, DevOps, or related fields.
• Extensive experience with cloud platforms, particularly AWS GovCloud.
• Proficiency in programming languages such as Python, Go, or Ruby.
• Strong knowledge of containerization and orchestration technologies (Docker, Kubernetes).
• Experience implementing observability tools like Prometheus, Grafana, or ELK stack.
• Familiarity with configuration management tools such as Terraform or Ansible.
• Excellent troubleshooting and problem-solving skills in complex systems.

Technologies & Tools

In the role of Staff Site Reliability Engineer, you will engage with a diverse array of technologies and tools designed to optimize cloud infrastructure and enhance system reliability. Your work will involve leveraging AWS services tailored for GovCloud, container orchestration platforms like Kubernetes, monitoring tools including Prometheus and Grafana, and configuration management solutions such as Terraform and Ansible. Familiarity with CI/CD pipelines and version control systems such as Git will also be essential in this position.

Ideal Candidates

Ideal candidates for this position will possess not only the required technical skills but also a proactive and collaborative mindset. They should excel in a dynamic environment and be able to work transparently with cross-functional teams to solve complex problems. A strong emphasis on continuous improvement, a passion for reliability engineering, and the ability to communicate effectively with both technical and non-technical stakeholders are critical. Candidates should also demonstrate a commitment to maintaining security and compliance practices within cloud environments.