Supply and Demand Planner

Key Responsibilities

• Manage supply and demand planning activities and coordinate inventory requirements.
• Process and validate warranty claims in accordance with company policies.
• Handle warranty exceptions, claim disputes, and escalations.
• Perform serial number validation and verify product or contract entitlement.
• Ensure compliance with warranty policies, contracts, and service agreements.
• Monitor claims ageing and manage pending claims and backlogs.
• Investigate claim discrepancies and coordinate with relevant teams for resolution.
• Maintain accurate claim records and prepare operational reports.
• Identify process improvement opportunities to improve turnaround time and operational efficiency.

Required Skills

• Supply and Demand Planning
• Warranty Claims Processing and Operations
• Warranty Exception Handling
• Claim Dispute Resolution
• Serial Number Validation
• Contract and Product Entitlement Verification
• Warranty Policy Compliance
• Claims Ageing and Backlog Management
• Good analytical, problem-solving, and communication skills.