Support Analyst I

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Maxor National Pharmacy Services, LLC, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Support Analyst I at Maxor National Pharmacy Services, LLC. is responsible for providing exceptional technical support and troubleshooting assistance to both customers and internal stakeholders. This role involves diagnosing and resolving a wide array of issues related to pharmacy software and technology, while also ensuring that operational workflows run smoothly. The Support Analyst I will gather information from end users to understand their needs, facilitating the effective resolution of inquiries and providing ongoing education on system functionalities.

Job Responsibilities

• Provide first-level technical support via phone, email, and chat for pharmacy-related software and systems.
• Diagnose and troubleshoot issues reported by users, ensuring timely resolution and follow-up.
• Document all interactions and resolutions in the support ticketing system.
• Assist in creating and updating user manuals, guides, and training materials.
• Conduct initial assessments of issues to determine severity and escalate as needed.
• Work collaboratively with other teams to identify recurring issues and propose solutions to improve processes.
• Participate in regular training sessions to stay updated on system enhancements and new technologies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field is preferred.
• Minimum of 1 year of experience in a technical support role, preferably in the healthcare or pharmacy sector.
• Strong understanding of software applications and troubleshooting methodology.
• Proficient in using support ticketing systems and documentation tools.
• Excellent verbal and written communication skills to interact effectively with users of varying technical expertise.
• Ability to work in a fast-paced environment and manage multiple priorities.

Technologies & Tools

The Support Analyst I will utilize a variety of technologies and tools including, but not limited to, pharmacy management software, ticketing systems such as ServiceNow or Jira, remote desktop support applications, and standard office productivity software (Microsoft Office Suite). A foundational knowledge of databases and data management tools may also be required to assist with technical inquiries effectively.

Ideal Candidates

Ideal candidates for the Support Analyst I position will possess a service-oriented mindset, demonstrating empathy and patience when addressing user concerns. They will be proactive problem-solvers, adept at critical thinking and analysis to identify solutions efficiently. The ability to work collaboratively within a team, coupled with strong organizational skills, will contribute to a thriving work environment. Furthermore, candidates should be adaptable and willing to learn new technologies and processes to keep pace with the rapidly evolving pharmacy support landscape.