Support Analyst, Laboratory Information System

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Job Overview

As a Support Analyst for the Laboratory Information System at TekValue IT Solutions, the successful candidate will play a crucial role in ensuring the seamless operation and administration of our laboratory information systems. This position involves troubleshooting, providing user support, and implementing system enhancements, all while maintaining a strong focus on optimizing laboratory operations. The ideal candidate will collaborate with cross-functional teams to ensure that the systems meet the needs of both technical personnel and end-users, thereby contributing to the overall efficiency and effectiveness of laboratory processes.

Job Responsibilities

• Provide technical support to laboratory users regarding the Laboratory Information System (LIS).
• Diagnose and resolve software issues, including data anomalies and user interface challenges.
• Collaborate with IT teams and laboratory staff to gather requirements and enhance system usability.
• Conduct training sessions for new users and provide ongoing support for existing users.
• Document software issues, enhancement requests, and user feedback for future reference.
• Assist in the integration of new laboratory technologies with existing systems.
• Monitor system performance and implement improvement strategies.
• Participate in system upgrade and testing processes to ensure the integrity of laboratory operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience as a support analyst or in a similar role.
• Proven experience with laboratory information systems or electronic health records.
• Strong understanding of database management and data analysis.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, both verbal and written, to liaise with technical and non-technical staff.
• Ability to work independently and collaboratively in a team-oriented environment.

Technologies & Tools

This position requires familiarity with various technologies and tools commonly used within laboratory environments, including Laboratory Information Management Systems (LIMS), Electronic Lab Notebooks (ELN), as well as database management systems such as SQL. Knowledge of programming or scripting languages like Python or R, as well as experience with integration tools like HL7 and APIs, will be beneficial in effectively collaborating with developers and system users.

Ideal Candidates

The ideal candidate for the Support Analyst, Laboratory Information System position will possess an inquisitive mindset and a commitment to enhancing user experience within laboratory settings. They should exhibit strong analytical capabilities, enabling them to comprehend complex information systems quickly. A dedication to continuous improvement, along with the ability to adapt to changing technologies and workflows, is essential. Excellent interpersonal skills and a customer-focused approach will ensure effective collaboration across teams and contribute to a positive work environment.