Support Engineer (Azure) – Contract

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Written by AI from the job title and company, not by KPMG US, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Support Engineer (Azure) at KPMG US plays a critical role in providing technical support for Azure-based solutions. The successful candidate will collaborate with internal teams and clients to troubleshoot issues, optimize system functionalities, and ensure seamless deployment of services. This contract position requires a strong understanding of Azure services as well as the ability to communicate effectively with stakeholders at varying technical levels. Overall, the Support Engineer will contribute to enhancing system reliability and improving client satisfaction through proactive support.

Job Responsibilities

• Provide technical support for Azure environments, addressing and resolving incidents promptly.
• Collaborate with cross-functional teams to diagnose issues and implement effective solutions.
• Monitor Azure services to ensure optimal performance and uptime, conducting regular health checks.
• Assist in the deployment, configuration, and management of Azure resources.
• Document incidents and solutions in the knowledge base to promote shared learning within the team.
• Carry out root cause analysis for recurring issues to prevent future disruptions.
• Stay updated with the latest Azure features and best practices to provide informed support and recommendations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, specifically with Azure services.
• Strong knowledge of Azure cloud services, Azure Active Directory, and related technologies.
• Proficiency in scripting languages such as PowerShell and experience with automation tools.
• Excellent problem-solving skills and a proactive attitude toward technical challenges.
• Strong communication skills with the ability to convey technical information to non-technical stakeholders.
• Familiarity with ITIL Framework and incident management processes is a plus.

Technologies & Tools

The Support Engineer will utilize various technologies and tools throughout their daily responsibilities, including Azure Portal, Azure Resource Manager, Azure DevOps, and Azure Monitor. Proficiency in monitoring and automation tools, as well as familiarity with contemporary development frameworks, will also be essential for successful performance in this role.

Ideal Candidates

Ideal candidates for the Support Engineer (Azure) position will possess strong analytical skills and a detail-oriented mindset, enabling them to effectively troubleshoot and resolve complex technical issues. A proactive approach to problem-solving, coupled with excellent interpersonal skills, will aid in maintaining productive relationships with team members and clients alike. The ability to adapt quickly to changes in technology and the drive to stay informed on industry trends are also essential qualities for success in this role.