Support Engineer - Support (US East work hours) (Remote) (India / Bangalore Preferred)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Hasura, so some details may not match this job. The employer's own page has the real description.

Job Overview

Hasura is seeking a dedicated Support Engineer to join our team, focusing on providing exceptional support during US East work hours in a remote capacity. The successful candidate will act as a primary technical resource for customers, guiding them through troubleshooting and resolving technical issues while utilizing our robust platform. This role involves not only responding to customer inquiries but also contributing to the continuous improvement of our support processes, thereby enhancing customer satisfaction and fostering strong client relationships.

Job Responsibilities

• Provide technical support to customers via email, chat, and support tickets.
• Troubleshoot and resolve issues related to Hasura deployments and integrations.
• Collaborate with engineering teams to escalate and resolve complex technical issues.
• Document issues, solutions, and technical procedures in our knowledge base.
• Conduct follow-ups with customers to ensure issue resolution and satisfaction.
• Assist in onboarding new customers and providing training on product usage.
• Participate in team meetings to share insights and recommend improvement initiatives.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support or software engineering role.
• Strong understanding of SQL and database technologies.
• Familiarity with RESTful APIs and web technologies.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate complex technical concepts clearly to non-technical users.
• Experience with CI/CD practices and tools is a plus.

Technologies & Tools

The Support Engineer role will involve using various technologies and tools, including but not limited to relational databases (PostgreSQL, MySQL), cloud platforms (AWS, Azure), monitoring tools, ticketing systems (Jira, Zendesk), and collaboration tools (Slack, Zoom). Familiarity with Hasura's GraphQL engine and development environments will be advantageous for efficiently resolving customer inquiries.

Ideal Candidates

The ideal candidate for this position will be a proactive and empathetic problem-solver with a strong customer-centric approach. Candidates should exhibit a sense of ownership over their work, demonstrating a proactive attitude toward troubleshooting and resolution. Strong interpersonal skills for building relationships with customers and team members are essential. Moreover, a passion for technology and continuous learning will enable the candidate to adapt and thrive in a dynamic, fast-paced environment.