System Administrator Senior II (ServiceNow) - Remote

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Written by AI from the job title and company, not by Talentify.io, so some details may not match this job. The employer's own page has the real description.

Job Overview

The System Administrator Senior II (ServiceNow) at Talentify.io will be responsible for maintaining and optimizing the ServiceNow platform used by the organization. The candidate will ensure the system's availability, performance, and security while coordinating with various teams to implement enhancements and resolve technical issues. This role demands a blend of technical expertise, project management skills, and a commitment to continuous improvement in ServiceNow solutions that support organizational operations.

Job Responsibilities

• Manage and configure the ServiceNow platform, ensuring optimal performance and stability.
• Monitor system performance, troubleshoot issues, and implement solutions to enhance system capabilities.
• Collaborate with stakeholders to gather requirements and develop custom applications on the ServiceNow platform.
• Implement security best practices and ensure compliance with organizational policies and standards.
• Create and maintain documentation for system configurations, processes, and procedures.
• Perform regular system updates and upgrades, ensuring minimal disruption to operations.
• Assist in the training and mentoring of junior staff members on ServiceNow functionalities.
• Participate in change management processes, reviewing requests and evaluating impacts on the ServiceNow environment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience as a System Administrator, with a focus on ServiceNow.
• ServiceNow Certified System Administrator or equivalent certification preferred.
• Strong understanding of ServiceNow modules, including Incident Management, Problem Management, Change Management, and Service Catalog.
• Proficiency in scripting languages such as JavaScript and familiarity with AngularJS.
• Solid experience with ITIL processes and methodologies.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.

Technologies & Tools

The successful candidate will utilize a variety of technologies and tools to effectively manage the ServiceNow environment. This includes, but is not limited to, the ServiceNow platform itself, various scripting languages for customization, monitoring tools for performance analysis, and collaboration tools to engage with teams. Additionally, familiarity with ITSM tools and cloud-based solutions will be beneficial for this role.

Ideal Candidates

Ideal candidates for the System Administrator Senior II (ServiceNow) position possess a strong technical background, with an analytical mindset and a strategic approach to problem-solving. They demonstrate a high level of organization and ability to manage multiple tasks simultaneously. Effective communication skills and the capacity to work collaboratively in a team environment are critical, as is a genuine passion for continuous learning and improvement within the ServiceNow ecosystem. Candidates should be proactive in identifying areas for enhancement and innovative in implementing solutions that promote efficiency and effectiveness.