System Administrator, ServiceNow Lead - Remote

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Job Overview

The System Administrator, ServiceNow Lead at General Dynamics Information Technology will be responsible for leading the administration and development of the ServiceNow platform. This role involves collaborating with cross-functional teams to ensure the platform supports the organization's operational needs effectively. The ideal candidate will manage the system's performance, implement improvements, and troubleshoot issues while maintaining compliance with best practices and security protocols. This position is fully remote, providing flexibility while demanding a high level of expertise and proactive management of ServiceNow solutions.

Job Responsibilities

• Lead and manage the administration of the ServiceNow platform, including configuration, customization, and enhancement.
• Oversee system maintenance and upgrades to ensure optimal performance.
• Develop strategies and solutions to enhance operational efficiency through ServiceNow.
• Collaborate with stakeholders to translate business requirements into technical specifications.
• Monitor system performance and ensure high availability of the ServiceNow environment.
• Provide technical guidance and training to team members and users.
• Implement and manage security protocols to safeguard system integrity.
• Conduct regular audits and performance assessments of the ServiceNow platform.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in system administration, with a focus on ServiceNow.
• ServiceNow Certified System Administrator certification is required.
• Proven experience in ServiceNow development and implementation.
• Strong understanding of ITIL processes and service management.
• Excellent problem-solving skills and attention to detail.
• Exceptional communication and interpersonal skills, capable of working with various stakeholders.

Technologies & Tools

The System Administrator, ServiceNow Lead will utilize various technologies and tools, including the ServiceNow platform for IT service management, integration tools for connecting ServiceNow with other systems, and monitoring tools to ensure optimal performance. Familiarity with scripting languages such as JavaScript and Python is advantageous for customizing automation processes and enhancing functionality. Knowledge of database management systems and cloud technologies will also be beneficial in this role.

Ideal Candidates

Ideal candidates for the System Administrator, ServiceNow Lead position will demonstrate a blend of technical expertise and leadership experience. They will possess a proactive mindset, enabling them to identify potential issues and implement effective solutions swiftly. Strong organizational and project management skills are essential, complemented by the ability to communicate complex technical concepts to non-technical stakeholders. Additionally, candidates who are adaptable, team-oriented, and committed to continuous learning will thrive in this dynamic role.