System Engineer II (Virtual desktop computing platform management experience required)

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Job Overview

The System Engineer II at Cleveland Clinic is responsible for the effective design, implementation, and support of virtual desktop computing solutions within a complex healthcare environment. This role demands a strong emphasis on performance, security, and availability, ensuring that virtual desktop infrastructure (VDI) meets the operational requirements of various clinical and administrative applications. The System Engineer II will collaborate with cross-functional teams to optimize desktop solutions and improve end-user experiences while adhering to best practices and compliance standards.

Job Responsibilities

• Design, implement, and maintain virtual desktop infrastructures (VDI) and associated components.
• Monitor system performance, ensuring the availability and reliability of virtual desktop environments.
• Troubleshoot and resolve issues related to virtual desktop computing, including user connectivity and application performance.
• Work closely with IT support teams to provide user training and support for virtual desktop solutions.
• Conduct regular system updates and security patches to safeguard against vulnerabilities.
• Collaborate with network and storage teams to ensure that desktop infrastructures are optimized for performance and capacity.
• Develop and maintain documentation related to system architecture, processes, and procedures for virtual desktop management.
• Participate in project planning and execution for desktop infrastructure upgrades and migrations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• A minimum of 3 years of experience in system engineering or IT support, specifically in virtual desktop computing platforms.
• Relevant certifications (e.g., VMware Certified Professional, Microsoft Certified: Azure Administrator) are preferred.
• Strong knowledge of virtualization technologies such as VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Remote Desktop Services.
• Experience with Active Directory, Group Policy Objects (GPO), and Windows Server administration.
• Proficiency in scripting or automation tools (e.g., PowerShell, Bash) for system administration tasks.
• Excellent problem-solving and analytical skills with a strong customer service orientation.

Technologies & Tools

The System Engineer II will utilize a variety of technologies and tools including VMware Horizon, Citrix Cloud Services, Microsoft Azure, and Windows Server environments. Familiarity with security protocols, monitoring solutions, and management software such as Veeam or SolarWinds is also essential. Additionally, proficiency in scripting languages and automation tools will be crucial for optimizing system efficiency and performance.

Ideal Candidates

The ideal candidates for the System Engineer II position possess a proactive and analytical mindset, capable of identifying issues before they affect operations. They exhibit strong communication skills, enabling seamless collaboration with technical and non-technical stakeholders. A commitment to continuous learning and improvement is crucial, along with the ability to thrive in a fast-paced environment. Additionally, successful candidates demonstrate a passion for delivering exceptional user experiences and a solid understanding of best practices in IT security and compliance.