System Engineer - Portuguese Speaking - REMOTE

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Job Overview

Veeam Software is seeking a talented System Engineer - Portuguese Speaking to join our dynamic team in a remote capacity. The successful candidate will be responsible for providing advanced technical support and solutions to our clients. This role involves diagnosing and resolving complex system issues, collaborating with cross-functional teams, and ensuring high levels of customer satisfaction. The System Engineer will leverage their technical expertise to implement effective strategies that enhance our software solutions while communicating effectively in Portuguese to accommodate our diverse customer base.

Job Responsibilities

• Provide expert-level technical support to clients, ensuring timely resolution of issues.
• Diagnose complex system problems and implement effective solutions.
• Assist clients with the deployment, configuration, and performance tuning of Veeam products.
• Engage in proactive customer outreach to enhance product adoption and satisfaction.
• Collaborate with product development and engineering teams for issue escalation and resolution.
• Conduct training sessions and documentation for clients on best practices and system usage.
• Create and maintain technical documentation to support internal processes and customer needs.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a systems engineering or technical support role.
• Proficiency in Portuguese, both written and verbal, is essential.
• Strong understanding of virtualization technologies and backup solutions.
• Experience with Veeam products is a significant advantage.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to work independently and in a team-oriented environment.

Technologies & Tools

The System Engineer will work with a variety of technologies and tools including Veeam Backup & Replication, VMware, Microsoft Hyper-V, Windows Server, and cloud environments such as AWS and Azure. Familiarity with scripting languages such as PowerShell or Python will be beneficial for automation processes and troubleshooting tasks.

Ideal Candidates

The ideal candidate for this position is someone who is not only technically proficient but also possesses exceptional interpersonal skills. They should have a customer-centric mindset, able to engage with clients positively and effectively. A strong commitment to continuous improvement and a proactive approach to problem-solving will set the successful candidate apart. Additionally, adaptability and the ability to thrive in a fast-paced environment are essential qualities that will help maintain seamless operations and client satisfaction.