System Support Analyst I (night shift Sun-Thu)

About Our Client:

The organization operates within the healthcare technology industry, focusing on improving healthcare through innovative medical imaging solutions. It addresses challenges related to provider efficiency, healthcare costs, and population health by offering a scalable and integrated medical imaging platform. With nearly 700 employees across six countries and serving about 2,000 healthcare organizations worldwide, the program supports a broad network of clinicians with fast, data-driven imaging management solutions recognized for their quality in industry rankings.

About the Opportunity:

The SYSTEM SUPPORT ANALYST role is designed to provide critical technical support and system maintenance for the InteleShare software platform, primarily during night shift hours. This position ensures reliable operation and configuration of the software across diverse client environments, ranging from large hospital networks to smaller facilities. The analyst directly impacts customer satisfaction and operational efficiency by resolving technical issues promptly and maintaining high service standards.

Responsibilities:

• Provide real-time technical support via phone and portal, managing client issues and expectations.
• Troubleshoot and resolve complex software, operating system, and database problems.
• Document incidents and support activities accurately using a ticketing system.
• Configure and deploy software solutions tailored to customer needs.
• Prioritize work to meet service level agreements and escalate when necessary.
• Participate in knowledge sharing and contribute to support process improvements.
• Work Sunday through Thursday night shifts aligned with USA time zones.

Requirements:

• Minimum 2 years of experience in Windows administration and technical customer support.
• Strong knowledge of Microsoft Windows operating systems for servers and workstations.
• Proven customer service skills with effective communication in English.
• Analytical and problem-solving capabilities with attention to detail.
• Ability to work under pressure in client-facing roles.
• Familiarity with remote work tools and secure connections.
• Preferred: Experience with SQL queries, Mac OS, SaaS/cloud environments, and healthcare IT standards (DICOM, HL7, HIPAA, PACS, RIS).

Pay Range and Compensation Package:

• The base pay ranges from $33.00 to $35.00 per hour USD, varying by knowledge, skills, and experience.
• Bonus and additional compensation forms may be included.
• Comprehensive medical, financial, retirement, PTO, and other benefits are provided.

Benefits & Perks:

• Medical insurance
• Dental insurance
• 401(k)

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.