System Support Engineer

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Written by AI from the job title and company, not by Billtrust, so some details may not match this job. The employer's own page has the real description.

Job Overview

The System Support Engineer at Billtrust plays a crucial role in ensuring the smooth operation and functionality of our platform and services. This position involves troubleshooting, diagnosing, and resolving technical issues that arise within our system. The engineer will collaborate with cross-functional teams to implement solutions that enhance system performance and user experience. Additionally, the role requires proactive monitoring of system infrastructure and the development of support documentation to aid in the onboarding and training of new team members.

Job Responsibilities

• Provide technical support for the Billtrust system, addressing issues raised by internal teams and clients promptly.
• Monitor system performance and identify areas for improvement to enhance the overall user experience.
• Collaborate with development teams to provide feedback on system enhancements and prioritize issues for resolution.
• Develop and maintain technical documentation and training materials for system users.
• Participate in the testing of new features and provide input on system usability.
• Assist in the implementation of system upgrades and patches, ensuring minimal disruption to operations.
• Maintain a detailed log of issues and solutions implemented for future reference and knowledge sharing.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a technical support or systems engineering role.
• Strong proficiency in troubleshooting software and hardware issues.
• Familiarity with system monitoring tools and diagnostic software.
• Excellent problem-solving skills and attention to detail.
• Proficiency in scripting languages such as Python or Bash is a plus.
• Strong communication skills, both verbal and written, to effectively liaise with technical and non-technical personnel.

Technologies & Tools

The System Support Engineer will be expected to work with a variety of technologies and tools, including but not limited to Linux operating systems, SQL databases, cloud infrastructure (AWS or Azure), and system monitoring platforms. Familiarity with ticketing systems such as JIRA or ServiceNow will also be beneficial in managing and tracking support requests effectively.

Ideal Candidates

Ideal candidates for the System Support Engineer position at Billtrust will demonstrate a blend of technical expertise and strong interpersonal skills. They should possess a proactive attitude towards problem-solving and be committed to providing outstanding support to users. Effective communication, the ability to work collaboratively within a team, and a passion for continuous learning will also help candidates thrive in this fast-paced, dynamic environment.