System Support Engineer

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Written by AI from the job title and company, not by PhoenixProConnect, LLC, so some details may not match this job. The employer's own page has the real description.

Job Overview

At PhoenixProConnect, LLC, the System Support Engineer plays a critical role in ensuring the operational efficiency and reliability of our systems. The incumbent will be responsible for diagnosing, troubleshooting, and resolving technical issues across various hardware and software environments. In addition, the System Support Engineer will collaborate with cross-functional teams to implement system changes and enhancements while providing support to end users to optimize their experience and productivity.

Job Responsibilities

• Monitor and maintain the performance of software applications and hardware systems.
• Provide timely support for system issues, responding to tickets and escalating as needed.
• Install and configure system applications, upgrades, and patches.
• Develop and maintain documentation related to system configurations and procedures.
• Provide user training and support on software applications and systems.
• Collaborate with IT teams to ensure smooth operation and verification of system changes.
• Conduct routine backup and recovery operations and maintain disaster recovery plans.
• Assist in identifying opportunities for improvement in system performance and end-user productivity.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in system support or a similar role.
• Strong understanding of operating systems (Windows, Linux, etc.) and network protocols.
• Experience with virtual environments (VMware, Hyper-V) and cloud services (AWS, Azure).
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to interact with technical and non-technical users.

Technologies & Tools

The System Support Engineer will utilize a range of technologies and tools including, but not limited to, incident management systems (e.g., ServiceNow), remote desktop applications, network monitoring tools, and security software. Familiarity with database management systems and automation tools will also be beneficial in streamlining processes and enhancing system performance.

Ideal Candidates

The ideal candidate for the System Support Engineer position at PhoenixProConnect, LLC will be a proactive, detail-oriented individual with a passion for technology and problem-solving. They should possess excellent analytical skills and the ability to work autonomously as well as collaboratively within a team environment. Strong organizational skills and an eagerness to continue learning and adapting to new technologies will make a candidate stand out in fulfilling the responsibilities of this pivotal role.