System Support Manager-Engineering & Construction Applications

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Brightspeed, so some details may not match this job. The employer's own page has the real description.

Job Overview

The System Support Manager for Engineering & Construction Applications at Brightspeed will play a crucial role in managing and optimizing the use of software systems integral to engineering and construction processes. This position involves overseeing the support team, ensuring seamless functionality of applications, and collaborating with various departments to enhance system performance and user experience. The ideal candidate will be responsible for troubleshooting issues, implementing software upgrades, and facilitating training sessions for employees to maximize the effectiveness of technological tools in project execution.

Job Responsibilities

• Oversee the support team that provides assistance for engineering and construction applications.
• Manage system performance and conduct regular reviews to identify areas for improvement.
• Coordinate with cross-functional teams to troubleshoot application issues and ensure timely resolution.
• Develop and implement training programs for employees on software usage and best practices.
• Assist in the planning and execution of software upgrades and system integrations.
• Monitor compliance with company policies and industry regulations related to software use.
• Serve as the primary point of contact for vendor relationships concerning application support.
• Prepare and present regular reports on system performance, user metrics, and support activities.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• A minimum of 5 years of experience in system support or IT management, preferably in the engineering or construction industry.
• Proven experience with project management methodologies and tools.
• Strong understanding of ERP systems, CAD software, and other relevant applications.
• Exceptional problem-solving skills and analytical abilities.
• Excellent communication and interpersonal skills to effectively work with diverse teams.
• Ability to manage multiple projects and priorities with precision and efficiency.

Technologies & Tools

The System Support Manager will utilize a variety of technologies and tools, including but not limited to enterprise resource planning (ERP) systems, project management software, building information modeling (BIM) applications, and customer relationship management (CRM) software. Familiarity with cloud-based applications, database management systems, and software monitoring tools will be integral to the role in ensuring efficient operations and seamless user experiences.

Ideal Candidates

Ideal candidates for the System Support Manager position will possess a strong blend of technical acumen and interpersonal skills. They should demonstrate a proactive approach to problem-solving, showing initiative in identifying issues and implementing effective solutions. A successful candidate will have a passion for technology and its application in the engineering and construction sectors, along with the ability to adapt to evolving systems and processes. Their experience should reflect a capacity for leading teams, fostering collaboration, and driving project success within a dynamic work environment.