System Support Manager-Engineering & Construction Applications

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Written by AI from the job title and company, not by Brightspeed, so some details may not match this job. The employer's own page has the real description.

Overview

The System Support Manager for Engineering & Construction Applications at Brightspeed plays a crucial role in ensuring the effective operation and support of various engineering and construction software systems. This position is responsible for managing system enhancements, troubleshooting issues, and collaborating with cross-functional teams to improve system performance. The individual will lead a team of support specialists, provide technical expertise, and drive user adoption of applications, thereby ensuring that the technology effectively meets the needs of the engineering and construction teams.

Job Responsibilities

• Oversee the support and optimization of engineering and construction applications.
• Lead a team of support professionals, providing guidance and mentoring.
• Collaborate with stakeholders to identify system needs and requirements.
• Manage software updates, enhancements, and documentation processes.
• Troubleshoot and resolve application issues reported by users.
• Facilitate training sessions to enhance user capabilities with new systems.
• Monitor system performance and recommend improvements as necessary.
• Serve as a liaison between technical teams and end-users to ensure alignment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support or systems management.
• Strong proficiency in engineering and construction software applications.
• Experience in leading teams and managing projects effectively.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact effectively with diverse teams and stakeholders.
• Proficient in creating and delivering training materials.

Technologies & Tools

The System Support Manager will utilize a variety of technologies and tools to excel in this position. Commonly used software may include project management tools such as Microsoft Project, engineering software like AutoCAD, and Construction Management Platforms. Familiarity with database management systems, reporting tools like Tableau, and collaborative tools such as Microsoft Teams or Slack will also be essential to facilitate effective communication and project coordination.

Ideal Candidates

Ideal candidates for the System Support Manager position will possess a combination of technical proficiency and leadership capabilities. They should be analytical thinkers with the ability to diagnose issues effectively and propose strategic solutions. Strong interpersonal skills are crucial for fostering collaboration across teams and driving user engagement. Additionally, an adaptive, proactive mindset will be essential for navigating the dynamic environments of engineering and construction, ensuring that the applications remain aligned with evolving business needs.