Systems Administrator- Remote & Onsite Support (MSP)

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Written by AI from the job title and company, not by Bowman Williams, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Systems Administrator position at Bowman Williams involves delivering comprehensive remote and onsite support to our managed service clients. The successful candidate will be responsible for maintaining and enhancing system performance, managing issues related to hardware and software, and ensuring smooth operations across multiple platforms. This role requires a proactive approach to troubleshooting and an aptitude for problem-solving, in addition to strong communication skills for interacting with clients effectively. The ideal candidate will work closely with technical teams to implement system upgrades and provide support in a dynamic and fast-paced environment.

Job Responsibilities

• Administer and manage server and network infrastructure for various clients.
• Provide remote and onsite technical support, including troubleshooting and resolving hardware and software issues.
• Monitor system performance and security; implement patches and updates as necessary.
• Install and configure new hardware and software, ensuring all systems are operating optimally.
• Document processes and create user guides for technical procedures.
• Collaborate with team members to identify and solve system-related problems.
• Participate in regular system audits and capacity planning.
• Assist in the development and maintenance of IT policies and procedures.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years experience in a Systems Administrator role, preferably in a managed services environment.
• Strong knowledge of networking protocols, systems management, and cybersecurity measures.
• Experience working with virtualization technologies such as VMware or Hyper-V.
• Proficiency in Windows and Linux server administration, as well as common networking equipment.
• Excellent problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.

Technologies & Tools

This position will utilize a variety of technologies and tools, including but not limited to Active Directory, Microsoft Exchange, Office 365, various virtualization platforms (VMware, Hyper-V), and cloud services such as AWS or Azure. Familiarity with backup solutions such as Veeam and data recovery processes is also essential. The Systems Administrator will also work with monitoring and management tools to ensure system health and performance.

Ideal Candidates

The ideal candidates for the Systems Administrator position will possess a strong technical foundation, complemented by a customer-focused mindset. They will be detail-oriented and adept at managing complex systems, with a knack for independent problem-solving. Strong interpersonal skills are necessary for effective communication with clients and team members alike. Candidates should demonstrate a commitment to continuous learning and adaptability to new technologies and processes, reflecting the ever-evolving landscape of IT services.