Systems Administrator Sr (GOV) - Tempus (Jira / Atlassian)

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Written by AI from the job title and company, not by PNC, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Systems Administrator Sr (GOV) - Tempus (Jira / Atlassian) at PNC is responsible for the management, maintenance, and support of systems and applications used in the organization's operations. This role involves the configuration and administration of Jira and related Atlassian tools, ensuring system performance and reliability. The ideal candidate will work collaboratively with cross-functional teams to troubleshoot issues, implement new features, and contribute to the overall enhancement of IT services within the government sector. Strong communication skills and a proactive approach are essential in supporting the organization's needs and objectives.

Job Responsibilities

• Manage and administer Jira and Atlassian applications, ensuring optimal configuration and performance.
• Provide technical support and training to end-users, resolving issues in a timely manner.
• Collaborate with project teams to gather requirements and implement efficient processes using Jira.
• Monitor system performance and security, implementing necessary changes to maintain integrity.
• Document systems configurations, procedures, and user manuals to enhance knowledge sharing.
• Assist in the development of integration strategies for various tools and systems within the organization.
• Conduct regular backups and recovery operations to ensure data integrity and availability.
• Stay up to date with industry trends and best practices related to systems administration and Atlassian tools.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in systems administration, preferably with Jira and Atlassian products.
• In-depth knowledge of system and network administration principles.
• Strong problem-solving skills with a focus on customer service and support.
• Familiarity with scripting languages and automation tools.
• Excellent communication skills, both verbal and written.
• Industry certifications in relevant technologies are a plus.

Technologies & Tools

The Systems Administrator Sr (GOV) will primarily work with Jira and other Atlassian products such as Confluence, Bitbucket, and Trello. Proficiency in working with Windows and Linux operating systems, as well as knowledge of database management systems and network security protocols, will be essential. Familiarity with additional tools such as automation and scripting software will enhance the system administration function in this role.

Ideal Candidates

The ideal candidate for the Systems Administrator Sr (GOV) position is detail-oriented, proactive, and possesses a strong aptitude for technology. They should demonstrate a commitment to providing exceptional service and fostering teamwork within the organization. Possessing strategic thinking abilities and an adaptable mindset will be crucial, as this role requires navigating complex challenges and evolving needs. A passion for continuous learning and improvement, along with an ability to communicate effectively with diverse stakeholders, is highly desirable.