Systems Configuration Specialist- Financial Aid Systems

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Overview

The Systems Configuration Specialist – Financial Aid Systems at Adtalem Global Education plays a pivotal role in the configuration, implementation, and maintenance of financial aid systems. This position involves collaborating with various departments to ensure the systems align with organizational policies, regulatory compliance, and operational efficiency. The specialist will be responsible for resolving technical issues, conducting system testing, and optimizing workflows to enhance the user experience and ensure that all financial aid processes are managed effectively and accurately.

Job Responsibilities

• Configure and maintain financial aid software systems to ensure optimal performance and compliance with regulatory standards.
• Work closely with financial aid staff and IT teams to troubleshoot and resolve system-related issues.
• Conduct system testing and validation processes to ensure the accuracy of data and functionality.
• Develop and update documentation regarding system configuration, processes, and procedures.
• Assist in the training of staff on new system features and enhancements.
• Monitor system performance and implement improvements or upgrades as necessary.
• Ensure alignment of financial aid systems with academic calendars and institutional policies.

Qualifications

• Bachelor’s degree in Information Technology, Education Technology, Finance, or a relevant field.
• A minimum of three years of experience in systems configuration, preferably in financial aid or higher education environments.
• Strong understanding of financial aid regulations, compliance requirements, and institutional processes.
• Proficiency in data management and experience with database tools.
• Excellent problem-solving skills with a keen attention to detail.
• Ability to work collaboratively across departments and communicate effectively with diverse stakeholders.

Technologies & Tools

The Systems Configuration Specialist will work primarily with financial aid systems such as Banner or PowerFAIDS, in addition to utilizing data management tools and reporting software. Familiarity with SQL and basic programming languages may be required for data manipulation and reporting purposes. The use of collaboration tools such as Microsoft Teams or Slack may also be part of the daily workflow for effective communication and project management.

Ideal Candidates

Ideal candidates for this position will possess strong analytical skills and a proactive approach to problem-solving. They should be detail-oriented, with the ability to multitask in a dynamic work environment. A strong commitment to customer service and the ability to foster positive relationships with various stakeholders are essential. Additionally, candidates should demonstrate a continuous desire for professional growth, adaptability to evolving technologies, and a passion for enhancing the financial aid processes within the educational sector.