Systems Reliability Engineer - 10:00pm-8:00am EST (International / US Remote)

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Position Overview

The Systems Reliability Engineer at MEMX will be an integral part of our technical team, responsible for ensuring the availability, reliability, and performance of our systems during the late night to early morning shifts (10:00 PM - 8:00 AM EST). The engineer will focus on proactive system monitoring, troubleshooting, and incident management while working collaboratively with cross-functional teams to drive improvements and implement robust solutions. This role requires a dedicated professional who is passionate about optimizing system performance and enhancing user experience across our platforms.

Job Responsibilities

• Monitor and maintain system health across multiple platforms to ensure operational reliability.
• Identify, troubleshoot, and resolve technical issues in real-time, minimizing downtime.
• Collaborate with development and engineering teams to implement solutions to enhance system reliability.
• Conduct post-incident analyses and contribute to the development of best practices.
• Develop and maintain documentation related to system configurations, processes, and incident reports.
• Perform capacity planning and ensure system resources are effectively utilized.
• Engage in on-call rotations as required to provide ongoing support and system reliability.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience as a Systems Reliability Engineer, Site Reliability Engineer, or similar role.
• Strong knowledge of Linux/Unix operating systems and command-line tools.
• Experience with monitoring tools (e.g., Grafana, Prometheus, Nagios) and incident response strategies.
• Familiarity with programming and scripting languages (e.g., Python, Bash, Perl) for automation tasks.
• Solid understanding of network protocols and technologies (e.g., TCP/IP, DNS, HTTP).
• Excellent problem-solving skills and the ability to work independently in a remote work environment.

Technologies & Tools

The Systems Reliability Engineer will utilize a range of technologies and tools in their daily responsibilities, including but not limited to cloud infrastructure services such as AWS or Azure, container orchestration systems like Kubernetes, and configuration management tools such as Ansible or Terraform. Proficient use of monitoring solutions like Splunk or ELK stack for logging and performance metrics will be essential, as well as familiarity with CI/CD tools to support deployment processes.

Ideal Candidates

The ideal candidate for this position will possess a genuine curiosity for understanding systems and an eagerness to tackle challenging technical problems. They will demonstrate a strong commitment to reliability and customer satisfaction, coupled with the ability to work effectively in a fast-paced, remote environment. Strong communication skills are essential, as the candidate will coordinate with various teams to facilitate smooth operations and foster a culture of collaboration and innovation at MEMX.