Systems Support Engineer

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Written by AI from the job title and company, not by Keeper Security, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Systems Support Engineer at Keeper Security, Inc., you will play a pivotal role in ensuring the stability, integrity, and efficient operation of our systems and applications. You will be responsible for providing technical support and troubleshooting assistance to both internal teams and customers, addressing system issues, and proactively improving system performance. Your expertise will help us in maintaining our commitment to exceptional service delivery while enhancing our security posture.

Job Responsibilities

• Provide technical support to internal teams and external customers, resolving system-related issues in a timely manner.
• Monitor system performance and troubleshoot problems, ensuring minimal downtime.
• Assist with the implementation of new systems and updates, following established protocols.
• Collaborate with cross-functional teams to define requirements, design solutions, and improve service offerings.
• Document system configurations, processes, and procedures to maintain knowledge base.
• Participate in disaster recovery planning and implementation exercises.
• Conduct regular system audits to ensure compliance with security standards and policies.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 3 years of experience in a systems support or technical support role.
• Strong understanding of system administration and network protocols.
• Proficient in troubleshooting and problem-solving skills.
• Experience with cloud platforms (e.g., AWS, Azure) is preferred.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Relevant certifications (e.g., CompTIA, Cisco, ITIL) are a plus.

Technologies & Tools

The Systems Support Engineer will utilize a variety of technologies and tools including but not limited to system monitoring software, ticketing systems (e.g., Zendesk, Jira), cloud computing platforms (AWS, Azure), as well as scripting languages such as Python or Bash for automation tasks. Familiarity with database management systems and security software is also integral to this role.

Ideal Candidates

Ideal candidates for the Systems Support Engineer position are proactive problem solvers who thrive in a team-oriented environment. They possess a strong technical aptitude, are detail-oriented, and exhibit excellent analytical skills. Effective communication and interpersonal skills are essential, as they will frequently interact with both technical and non-technical stakeholders. A commitment to continuous improvement and adaptability to rapidly changing technologies will also set the ideal candidate apart.