Systems Support Engineer

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Written by AI from the job title and company, not by Verizon, so some details may not match this job. The employer's own page has the real description.

Overview

The Systems Support Engineer at Verizon will play a crucial role in maintaining and optimizing the performance of information systems and infrastructure. This position involves providing technical support, troubleshooting, and resolving system-related issues, while also ensuring that all systems are configured correctly and operate efficiently. The engineer will collaborate with cross-functional teams to implement system enhancements, manage system integrity, and provide solutions that align with organizational goals. The successful candidate will contribute to improving system performance, reliability, and security within Verizon’s technological framework.

Job Responsibilities

• Provide technical support and troubleshooting for system issues, ensuring timely resolution.
• Monitor system performance and implement enhancements to improve reliability and efficiency.
• Collaborate with IT teams to deploy system upgrades and maintain software applications.
• Document system configurations, processes, and troubleshooting steps for future reference.
• Conduct regular system audits to ensure compliance with company policies and security standards.
• Assist with the design and implementation of system architecture to support business needs.
• Participate in disaster recovery planning and system backup processes.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in systems support or a similar role.
• Strong knowledge of operating systems (Windows, Linux, UNIX) and server architectures.
• Experience with network protocols, configuration management, and security practices.
• Proficiency in scripting languages and automation tools.
• Excellent problem-solving skills and the ability to work independently.
• Effective communication skills, both verbal and written, for technical and non-technical audiences.

Technologies & Tools

The Systems Support Engineer will utilize a variety of technologies and tools in this role, including systems monitoring software, ticketing systems for issue tracking, virtual machines, and cloud platforms. Familiarity with database management systems, configuration management tools, and network monitoring applications will be essential. The candidate will also work with various scripting and programming languages to automate system tasks and enhance operational workflows.

Ideal Candidates

The ideal candidate for the Systems Support Engineer position at Verizon is proactive, detail-oriented, and possesses a strong technical acumen. They should demonstrate a passion for technology and a commitment to continuous learning in a fast-paced environment. Strong collaboration and interpersonal skills are essential, enabling them to work effectively with diverse teams. The candidate should also exhibit a customer-focused mindset, ensuring that technical solutions align with user needs and organizational goals.