TAC Support Engineer (Cybersecurity)

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Job Overview

The TAC Support Engineer (Cybersecurity) at Picus Security will be responsible for providing advanced technical support and expertise related to our cybersecurity solutions. This role requires a deep understanding of cybersecurity principles, the ability to troubleshoot complex technical issues, and effective communication with customers and internal stakeholders. The ideal candidate will work collaboratively with various teams to ensure customer satisfaction and enhance the overall security posture of our clients.

Job Responsibilities

• Provide technical support for customers, addressing inquiries and resolving issues related to Picus Security solutions.
• Troubleshoot and diagnose cybersecurity incidents, ensuring timely and effective solutions are implemented.
• Collaborate with engineering and product teams to identify and resolve product-related issues.
• Deliver training and guidance to customers on effective use of cybersecurity tools and practices.
• Document technical solutions and maintain knowledge base articles for internal and external use.
• Monitor and report on the status of customer security environments, suggesting improvements as necessary.
• Participate in incident response activities and contribute to post-incident analysis.
• Stay updated with the latest cybersecurity trends, threats, and technologies to enhance service delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 2+ years of experience in technical support or cybersecurity roles.
• Strong understanding of networking, firewalls, intrusion detection/prevention systems, and incident response.
• Knowledge of security frameworks, compliance standards, and vulnerability assessment methodologies.
• Effective problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Certifications such as CompTIA Security+, CEH, or CISSP are a plus.

Technologies & Tools

The TAC Support Engineer will utilize a range of technologies and software tools, including but not limited to security information and event management (SIEM) systems, intrusion detection systems (IDS), and endpoint protection solutions. Familiarity with scripting languages for automation, such as Python or PowerShell, along with experience using ticketing systems for managing support requests, is essential. The engineer will also work with various operating systems (Windows, Linux) and be adept at using network analysis tools.

Ideal Candidates

Ideal candidates for the TAC Support Engineer (Cybersecurity) role are proactive individuals with a strong analytical mindset. They demonstrate exceptional technical acumen and a passion for cybersecurity, along with the ability to communicate complex concepts in an accessible manner. A strong sense of accountability, attention to detail, and a commitment to continuous learning are crucial traits. Furthermore, candidates who thrive in collaborative environments and are driven to achieve excellence in service delivery will be seen as a perfect fit for this position at Picus Security.