Technical Support / Customer Service Representative (Remote)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Concentrix, so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Technical Support / Customer Service Representative at Concentrix, you will play a pivotal role in delivering high-quality service and support to our customers. In this remote position, you will be responsible for handling customer inquiries, resolving technical issues, and ensuring customer satisfaction. Utilizing your strong communication skills and technical knowledge, you will assist customers in navigating our products and services, while consistently upholding Concentrix's reputation for excellence in customer support.

Job Responsibilities

• Manage inbound customer inquiries via phone, email, and chat in a professional and efficient manner.
• Diagnose and troubleshoot technical issues related to company products and services.
• Provide clear and concise explanations of technical information to customers.
• Document all customer interactions and maintain detailed records in the customer management system.
• Collaborate with internal teams to escalate and resolve complex issues as needed.
• Conduct follow-up calls to ensure customer satisfaction and retention.
• Stay up to date with product knowledge and company policies to provide accurate information.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven experience in a technical support or customer service role.
• Strong understanding of computer systems, mobile devices, and other technical products.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues effectively and efficiently.
• Demonstrated ability to work independently in a remote environment.
• Familiarity with customer service software and databases.

Technologies & Tools

The Technical Support / Customer Service Representative will utilize various technologies and tools to facilitate customer support, including cloud-based customer relationship management (CRM) software, ticketing systems for tracking customer issues, and VoIP systems for handling calls. Familiarity with remote support tools and communication software will also be essential for delivering effective assistance.

Ideal Candidates

The ideal candidate for this position will possess a customer-centric attitude, demonstrating patience and empathy when communicating with clients. Strong problem-solving skills and the capability to adapt to new technologies quickly are paramount. A successful representative will be self-motivated, able to thrive in a remote work environment, and committed to continuously improving customer experience through proactive and effective support.