Technical Support Engineer APM & Java (Remote PST/MST Time Zones)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by New Relic, so some details may not match this job. The employer's own page has the real description.

Job Overview

New Relic is seeking a highly proficient Technical Support Engineer specializing in APM & Java to join our dynamic team in a remote capacity (PST/MST Time Zones). In this role, you will act as a vital point of contact for our clients, enabling them to successfully troubleshoot and resolve challenges they may face using our Application Performance Monitoring (APM) tools. You will leverage your technical expertise in Java to diagnose issues effectively and offer solutions that enhance the overall user experience of our platform.

Job Responsibilities

• Provide comprehensive support for New Relic APM and Java products to ensure client satisfaction and optimal product functionality.
• Investigate and resolve customer issues through troubleshooting, debugging, and effective communication.
• Collaborate with engineering teams to communicate customer feedback and suggest product improvements.
• Develop and maintain technical documentation for internal knowledge bases and customer resources.
• Conduct training sessions for clients to enhance their understanding and utilization of APM and Java products.
• Monitor customer cases and provide timely updates and resolution strategies as needed.
• Engage with clients to understand their needs and recommend best practices for product integration.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support or system administration, specifically in Java applications.
• Strong understanding of application performance monitoring concepts and methodologies.
• Excellent problem-solving skills with the ability to analyze complex technical issues.
• Proficiency in using debugging tools and monitoring frameworks related to Java applications.
• Ability to communicate technical concepts to non-technical stakeholders effectively.
• Familiarity with cloud infrastructure and development methodologies is a plus.

Technologies & Tools

The Technical Support Engineer will utilize a range of technologies and tools including, but not limited to, New Relic APM, Java programming environments, cloud service platforms (AWS, Azure), and version control systems such as Git. Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and modern application frameworks will also be beneficial in providing effective support solutions.

Ideal Candidates

Ideal candidates are characterized by their proactive approach to problem-solving and their commitment to customer success. They possess strong analytical skills and a fascination with technology that drives them to stay abreast of industry trends and advancements. An effective communicator with a collaborative spirit, they thrive in fast-paced environments and demonstrate resilience in managing diverse client needs while delivering exceptional support and guidance.