Technical Support Engineer (India / Bangalore Preferred) (Remote)

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Written by AI from the job title and company, not by Hasura, so some details may not match this job. The employer's own page has the real description.

Overview

The Technical Support Engineer at Hasura plays a crucial role in ensuring customer satisfaction by providing exceptional support and troubleshooting to our clients. This position demands a thorough understanding of technical issues related to Hasura’s products, coupled with the ability to communicate effectively with customers and internal teams. The ideal candidate will be instrumental in resolving technical queries, implementing solutions, and enhancing customer experiences across various platforms.

Job Responsibilities

• Provide timely and effective technical support to clients through various channels including email, chat, and calls.
• Diagnose and troubleshoot technical issues related to Hasura’s products and integrations.
• Collaborate with engineering and product teams to escalate and resolve complex problems.
• Create and maintain support documentation and knowledge base articles to assist customers and improve internal processes.
• Conduct training sessions and workshops to educate clients about Hasura functionalities and best practices.
• Monitor ticketing systems, ensuring all customer inquiries are responded to in a timely manner.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical support or a similar role.
• Strong understanding of back-end technologies and database management.
• Proficient in RESTful APIs, GraphQL, and microservices architecture.
• Excellent problem-solving skills with a methodical approach to troubleshooting.
• Strong verbal and written communication skills, with a customer-oriented mindset.
• Experience with ticketing systems (e.g., Zendesk, JIRA) is a plus.

Technologies & Tools

In this position, you will work with a variety of technologies including but not limited to Hasura GraphQL Engine, PostgreSQL, RESTful APIs, and cloud platforms such as AWS or Azure. Familiarity with monitoring tools and CI/CD pipelines will also be beneficial. Additionally, experience with customer relationship management (CRM) tools and support software will enhance your effectiveness in this role.

Ideal Candidates

The ideal candidate for the Technical Support Engineer position at Hasura is someone who exhibits a strong technical aptitude, a passion for helping others, and excellent interpersonal skills. A proactive attitude towards learning and adapting in a fast-evolving environment is essential. Candidates should possess a strong customer-first approach, demonstrating empathy and patience while solving issues. Being a team player with the ability to communicate complex technical concepts in a simplified manner will contribute significantly to personal and company success.