Technical Support Engineer Intern

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Written by AI from the job title and company, not by Ivanti, so some details may not match this job. The employer's own page has the real description.

Overview

The Technical Support Engineer Intern at Ivanti is responsible for assisting the technical support team in providing outstanding customer service and resolving client issues efficiently. This role will require a proactive approach to troubleshooting, documentation, and customer interaction, while also supporting internal process improvements. The intern will gain experience in a dynamic work environment, enhancing their technical skills and customer service abilities while contributing to the team's overall success.

Job Responsibilities

• Provide first-level technical support by identifying and resolving customer inquiries through various channels, including email, phone, and chat.
• Assist in the diagnosis and troubleshooting of technical issues related to Ivanti products and services.
• Document customer interactions and solutions in the internal ticketing system to enhance knowledge sharing.
• Collaborate with senior engineers to escalate complex issues and participate in follow-up communications.
• Support the development of technical documentation, FAQs, and walkthroughs for common issues.
• Participate in team meetings and training sessions to continuously improve technical skills and knowledge.

Qualifications

• Pursuing a degree in Computer Science, Information Technology, or a related field.
• Basic understanding of computer networks, operating systems, and software applications.
• Excellent verbal and written communication skills.
• Problem-solving abilities and a keen attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Previous experience in customer service or technical support is a plus.

Technologies & Tools

The Technical Support Engineer Intern will gain exposure to a variety of technologies and tools utilized within Ivanti, including but not limited to ticketing systems (e.g., JIRA, ServiceNow), remote support tools, and collaboration software (e.g., Slack, Microsoft Teams). Familiarity with Windows and Linux operating systems, as well as basic networking tools, will also be part of the technical landscape.

Ideal Candidates

Ideal candidates for this internship will possess a strong passion for technology and a desire to provide exceptional customer service. They should demonstrate a willingness to learn and adapt quickly to new challenges. The ability to effectively communicate technical concepts to non-technical users is essential, as is a collaborative mindset that values teamwork and constructive feedback. A proactive approach to problem-solving and a high level of empathy will further enhance the candidate's fit within the dynamic Ivanti environment.