Technical Support Engineering - Automation development

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Overview

The Technical Support Engineering - Automation Development position at Microsoft is designed for professionals who possess a blend of technical acumen, problem-solving skills, and an aptitude for automation. This role involves collaborating closely with cross-functional teams to provide high-level technical support for automation solutions, troubleshoot issues, and enhance product functionality while ensuring a seamless user experience. Candidates will leverage their technical expertise to contribute to continuous improvement initiatives and optimize automated processes across various platforms.

Job Responsibilities

• Deliver comprehensive technical support for Microsoft automation solutions and assist clients with troubleshooting and issue resolution.
• Collaborate with engineering teams to understand product functionalities and develop effective automation strategies.
• Conduct in-depth analysis of automation issues and provide timely feedback to enhance product performance.
• Document workflows and create knowledge base articles for troubleshooting processes.
• Participate in the development and execution of testing and validation procedures for new automation features.
• Actively engage in root cause analysis and resolve technical challenges in collaboration with product engineering teams.
• Provide training and mentorship to junior team members and internal stakeholders on automation technologies and best practices.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support or a related position, preferably focused on automation technologies.
• Strong understanding of programming languages such as Python, PowerShell, or JavaScript.
• Familiarity with automation tools and frameworks like Power Automate, Azure Automation, or other RPA solutions.
• Proven experience in troubleshooting complex technical issues with a methodical approach.
• Excellent communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Exposure to cloud computing platforms, particularly Azure, is a plus.

Technologies & Tools

This position utilizes various technologies and tools to effectively support automation development. Common software includes Microsoft Power Automate, Azure DevOps, and various debugging and monitoring tools tailored for performance metrics. Knowledge of APIs, cloud platforms (particularly Azure), and scripting languages is critical for successful implementation and support of automation processes.

Ideal Candidates

The ideal candidate for this role possesses a proactive and analytical mindset, demonstrating an eagerness to learn and adapt in a fast-paced environment. Strong problem-solving skills, coupled with excellent communication and teamwork abilities, are essential for successfully collaborating with diverse teams. Candidates who exhibit a passion for automation technologies, a commitment to continuous improvement, and a customer-centric approach will thrive in this position.