Technical Support Engineering Engineer - Automation development

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Job Overview

The Technical Support Engineering Engineer - Automation Development at Microsoft plays a vital role in ensuring customer satisfaction by providing expert-level support and solutions for automation-related challenges. This position entails working closely with cross-functional teams to develop, implement, and optimize automation solutions, troubleshoot complex technical issues, and enhance product reliability. The ideal candidate will also contribute to developing internal tools and processes that streamline operations and improve response times to customer inquiries.

Job Responsibilities

• Provide advanced technical support and expertise on automation solutions for both internal and external stakeholders.
• Diagnose, troubleshoot, and resolve complex technical issues related to automation products.
• Collaboreate with development teams to facilitate timely fixes and enhancements based on customer feedback.
• Document and develop knowledge base articles for common issues to improve support efficiency.
• Implement and optimize automation frameworks to enhance the overall user experience.
• Participate in the design and execution of automated test cases and procedures.
• Conduct training sessions for team members and stakeholders on automation tools and practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in a technical support or software engineering role, with a focus on automation development.
• Strong understanding of programming languages such as C#, Python, or Java.
• Experience with automation tools and frameworks (e.g., Selenium, Power Automate, Jenkins).
• Excellent problem-solving and analytical skills, with attention to detail.
• Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.

Technologies & Tools

The Technical Support Engineering Engineer will work with a variety of technologies and tools including Azure Cloud Services, Visual Studio, Azure DevOps, Power Automate, and various scripting languages. Familiarity with CI/CD pipelines and experience utilizing debugging and monitoring tools will also be crucial for maintaining optimal performance of automation solutions.

Ideal Candidates

The ideal candidate for the Technical Support Engineering Engineer - Automation Development position possesses not only technical expertise but also a proactive approach to problem-solving and customer service. They should be adaptable, detail-oriented, and exhibit strong interpersonal skills, enabling them to work effectively within a dynamic team environment. Passion for continuous learning and innovation in automation technologies will further distinguish successful candidates in this role.