Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Job Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) at Red Hat is responsible for providing high-quality technical assistance and support to customers utilizing Ceph and OpenShift technologies. This role entails troubleshooting complex issues, delivering solutions effectively, and collaborating with cross-functional teams to enhance the customer experience. The ideal candidate will demonstrate strong problem-solving skills and a profound understanding of open-source technologies, ensuring that customer needs are met promptly and effectively while adhering to Red Hat's commitment to excellence.

Job Responsibilities

• Provide advanced technical support for customers using Ceph and OpenShift Data Foundations, addressing inquiries and resolving issues effectively.
• Troubleshoot and diagnose problems related to Ceph storage clusters and OpenShift environments, ensuring timely resolution.
• Collaborate with engineering teams to escalate and track complex issues, providing detailed documentation and feedback.
• Develop and maintain technical documentation, including FAQs, troubleshooting guides, and product manuals.
• Conduct training sessions and webinars for customers to enhance their knowledge and usage of Ceph and OpenShift technologies.
• Monitor and analyze system performance, identifying potential issues proactively and implementing solutions as required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience in a technical support role, preferably in open-source environments.
• Strong troubleshooting skills and a thorough understanding of Ceph, OpenShift, Kubernetes, and containerization technologies.
• Excellent communication skills, both verbal and written, with the ability to articulate technical concepts to non-technical audiences.
• Experience with scripting or programming languages such as Python, Bash, or Go is highly desirable.
• Familiarity with Linux operating systems and network protocols.

Technologies & Tools

The Technical Support Engineer will work extensively with tools and technologies including, but not limited to, Ceph storage systems, OpenShift Container Platform, Kubernetes orchestration, Git, and various Linux distributions. Familiarity with monitoring and logging tools such as Prometheus and Grafana will also be beneficial in managing system performance and troubleshooting effectively.

Ideal Candidates

The ideal candidates for this position are those who possess a passion for technology and problem-solving, with a strong emphasis on customer satisfaction. They should be proactive, detail-oriented, and possess outstanding analytical skills. A collaborative mindset to work effectively in a team-oriented environment and the ability to thrive in a dynamic atmosphere are crucial attributes that would make a candidate successful in this role at Red Hat.