Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) at Red Hat plays a pivotal role in helping customers maximize their investments in Red Hat’s data foundation technologies. The engineer is responsible for troubleshooting complex technical issues, providing solutions, and ensuring optimal performance of Ceph and OpenShift deployments. The role requires excellent technical expertise, strong communication skills, and the ability to work collaboratively with clients and internal teams to enhance customer satisfaction and maintain system reliability.

Job Responsibilities

• Provide advanced technical support for Ceph and OpenShift Data Foundations, diagnosing and resolving complex issues.
• Collaborate with customers to understand their specific configurations and environments to deliver tailored solutions.
• Document technical issues and solutions, ensuring knowledge transfer and best practices are shared across the team.
• Engage in the creation of troubleshooting guides and knowledge base articles to enhance self-service support capabilities.
• Conduct training sessions for customers and colleagues on best practices for Ceph and OpenShift.
• Work closely with product engineering teams to escalate and resolve bugs and enhance future product releases.
• Monitor and analyze system performance to provide recommendations for optimization and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with Ceph storage and OpenShift environments, including setup, configuration, and troubleshooting.
• Solid understanding of Linux operating systems, networking, and container technologies.
• Proficiency in scripting languages such as Bash, Python, or similar.
• Excellent problem-solving skills, with the ability to think critically and analytically.
• Strong communication and interpersonal skills, capable of conveying complex technical information clearly.
• Experience working in a customer support role, providing exceptional customer service.

Technologies & Tools

The Technical Support Engineer will primarily work with technologies including Ceph, OpenShift, Red Hat Enterprise Linux, container orchestration, and cloud-native architecture tools. Familiarity with automation and orchestration tools like Ansible and Kubernetes is also essential. The role will leverage various monitoring and troubleshooting tools to maintain system health and performance.

Ideal Candidates

The ideal candidates for this position possess a strong technical foundation coupled with a passion for customer support and satisfaction. They are adept at working collaboratively in diverse teams and thrive on solving complex problems in fast-paced environments. A proactive attitude and a commitment to staying current with industry trends in data storage and cloud technologies are essential, alongside excellent decision-making abilities and a customer-centric approach to technical challenges.