Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Job Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) at Red Hat is a pivotal role designed to provide high-quality technical support to clients utilizing our advanced data infrastructure solutions. This position entails troubleshooting complex technical issues, developing strong customer relationships, and collaborating with cross-functional teams to ensure enhancements and effective implementations of OpenShift Data Foundations and Ceph storage systems. Your contributions will directly influence customer satisfaction and the overall success of our services, providing you with an opportunity to grow within a dynamic and innovative environment.

Job Responsibilities

• Provide expert-level technical support for Ceph and OpenShift Data Foundations to resolve customer issues efficiently.
• Collaborate with development and engineering teams to identify and implement solutions for customer-driven feature requests and enhancements.
• Diagnose and troubleshoot complex multi-system issues in storage solutions, networking, and environment configuration.
• Identify recurring issues and work towards providing permanent solutions while contributing to knowledge base improvements.
• Engage in root cause analysis to minimize escalations and improve overall system performance.
• Educate customers on best practices for data management and cloud-native application development with Red Hat solutions.
• Participate in on-call support rotations to provide after-hours assistance on urgent technical issues.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support or system administration, with a focus on Ceph, OpenShift, or similar technologies.
• Strong knowledge of Linux-based systems and experience in scripting or automation (e.g., Bash, Python).
• Familiarity with container orchestration and management, especially Kubernetes and related tools.
• Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.
• Outstanding communication skills, both verbal and written, with an ability to convey technical concepts to non-technical audiences.
• Experience with performance tuning, cluster management, and data storage architectures is a plus.

Technologies & Tools

In the role of Technical Support Engineer for Ceph/OpenShift Data Foundations, you will frequently utilize an array of technologies and tools, including but not limited to:

• Ceph Storage Technology
• Red Hat OpenShift Container Platform
• Kubernetes and container orchestration tools
• Monitoring and performance tuning tools (e.g., Prometheus, Grafana)
• Version control systems (e.g., Git)
• Configuration management tools (e.g., Ansible)
• Linux operating systems and command-line interfaces

Ideal Candidates

The ideal candidates for the Technical Support Engineer position should possess a blend of technical acumen and interpersonal skills. A strong candidate will demonstrate a passion for working collaboratively with customers and team members, exhibit a commitment to continuous learning and improvement, and embrace a proactive approach to problem-solving. They will be detail-oriented, capable of managing multiple priorities effectively, and exhibit a customer-centric mindset aimed at ensuring client satisfaction and success. Additionally, they should thrive in a dynamic and evolving technological landscape, adapting swiftly to new challenges and opportunities.