Technical Support Engineers(Ceph/OpenShift Data Foundations)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Red Hat, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) at Red Hat is responsible for providing exceptional technical assistance and expertise related to Ceph and OpenShift technologies. The role involves working closely with customers to troubleshoot issues, optimize performance, and ensure seamless integration of solutions. Engineers in this role will be expected to engage with various stakeholders to manage incidents and provide guidance, ensuring adherence to best practices while delivering high-quality support that drives customer satisfaction.

Job Responsibilities

• Provide expert-level support for Ceph and OpenShift Data Foundations to customers via multiple communication channels.
• Troubleshoot and resolve technical issues related to storage and container orchestration environments.
• Collaborate with engineering teams to report bugs and contribute to the development of product improvements.
• Guide customers in best practices for deployment, configuration, and management of Ceph and OpenShift solutions.
• Conduct root cause analysis of incidents and provide detailed reports on resolution steps.
• Develop documentation and knowledge base articles to assist both customers and team members.
• Engage with customers during critical incidents to provide situational awareness and expertise.
• Participate in on-call rotation to provide after-hours support as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Proven experience in technical support, particularly in cloud and container environments.
• In-depth knowledge of Ceph storage technology and OpenShift container orchestration.
• Familiarity with Linux operating systems and system administration tasks.
• Strong analytical and problem-solving skills with a customer-oriented mindset.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple priorities and work effectively under pressure.

Technologies & Tools

The Technical Support Engineer will utilize various technologies and tools including Ceph for distributed storage management, OpenShift for container orchestration, Kubernetes for application deployment, and Linux operating systems for system monitoring and administration. Familiarity with networking and cloud services such as AWS or Azure will also be beneficial for addressing customer needs and optimizing solution deployment.

Ideal Candidates

Ideal candidates for the Technical Support Engineer position will possess a strong technical foundation along with a passion for customer engagement and support. They should demonstrate resilience, adaptability, and a proactive approach to problem-solving. The ability to communicate technical concepts clearly to non-technical stakeholders is crucial. Candidates should also exhibit a collaborative spirit, thriving in a team environment while being capable of taking the lead in critical situations to drive resolution.