Technical Support Engineers(Ceph/OpenShift Data Foundations)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Red Hat, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Engineer specializing in Ceph and OpenShift Data Foundations at Red Hat will be responsible for providing expert technical assistance and guidance to customers utilizing our open-source technologies. This role includes troubleshooting, diagnosing, and resolving issues while ensuring a high level of customer satisfaction. The candidate will collaborate closely with the engineering team to address complex issues and contribute to the improvement of our products and services.

Job Responsibilities

• Provide technical support for Ceph and OpenShift Data Foundations, including installation, configuration, and troubleshooting.
• Act as a liaison between customers and internal engineering teams to enhance product functionality and identify solutions to complex technical challenges.
• Document and maintain accurate records of customer interactions and technical solutions provided.
• Conduct training sessions and workshops for customers to facilitate effective use of Red Hat products.
• Develop and maintain technical documentation, including knowledge base articles and solution briefs.
• Participate in on-call rotations and assist in high-severity incident management as needed.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least three years of experience in a technical support role, preferably with a focus on open-source technologies.
• Strong knowledge of Ceph storage solutions and OpenShift container orchestration.
• Proficiency in Linux operating systems and command-line tools.
• Experience with scripting languages such as Python or Bash.
• Excellent problem-solving skills and ability to work under pressure.
• Strong interpersonal and communication skills for effective customer interaction.

Technologies & Tools

The Technical Support Engineer will primarily work with advanced open-source software technologies, including Ceph for distributed storage solutions and OpenShift for container management. Proficiency in Linux environments, container orchestration tools, and cloud technologies will also be essential. Familiarity with various monitoring, logging, and automation tools is highly advantageous in this role.

Ideal Candidates

Ideal candidates for this position will possess a strong technical background along with excellent analytical and troubleshooting skills. They should be proactive learners with a keen interest in open-source technologies and a demonstrated capability to work collaboratively in a fast-paced environment. A customer-oriented mindset is essential, as the role requires building strong relationships with clients while addressing their technical needs. Strong communication skills and the ability to convey technical concepts clearly are also important traits for success in this role.