Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Overview

As a Technical Support Engineer specializing in Ceph and OpenShift Data Foundations at Red Hat, you will play a critical role in delivering exceptional technical support to our clients. This position requires a deep understanding of storage solutions and cloud-native technologies. You will troubleshoot complex issues, provide timely resolutions, and work closely with cross-functional teams to enhance our products and services. Your expertise will ensure our customers optimize their use of Red Hat technologies, thereby driving satisfaction and loyalty.

Job Responsibilities

• Provide expert-level support for Ceph and OpenShift Data Foundations, guiding customers through incident resolution and problem-solving.
• Troubleshoot and diagnose complex system issues, including configuration problems and performance concerns.
• Document and maintain a record of customer interactions, issue resolutions, and technical solutions in the knowledge base.
• Collaborate with engineering teams to identify product enhancements based on customer feedback and technical challenges.
• Participate in regular training and continuing education to stay abreast of the latest technologies and best practices in the industry.
• Assist in the development of customer training sessions and educational materials to enhance product use and customer satisfaction.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support or a similar role, specifically with Ceph and OpenShift.
• Deep understanding of distributed storage systems and cloud-native technologies.
• Strong problem-solving skills with a capability for effective troubleshooting in high-pressure scenarios.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
• Experience with Linux operating systems and familiarity with Kubernetes is preferred.

Technologies & Tools

This position requires familiarity with advanced technologies, particularly Ceph for distributed storage solutions and OpenShift for container orchestration. Additionally, proficiency in Linux environments, Kubernetes, and relevant monitoring and logging tools will be essential for effective problem diagnosis and resolution.

Ideal Candidates

The ideal candidate for this position will be a proactive problem-solver with a passion for technology and customer service. Individuals who thrive in dynamic environments, possess excellent analytical skills, and are driven to learn and adapt will find success in this role. Strong interpersonal skills and the ability to work collaboratively with technical teams and clients are essential to ensuring high levels of customer satisfaction and support efficiency.