Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) role at Red Hat involves delivering exemplary customer support while leveraging your expertise in Ceph and OpenShift. You will be the critical point of contact for troubleshooting and resolving complex technical issues, utilizing your strong background in cloud computing and container orchestration to ensure seamless operations for our clients. This position requires effective communication skills as you collaborate with cross-functional teams and guide customers through issue resolution, contributing to their ongoing success with our technology solutions.

Job Responsibilities

• Provide technical support for customer inquiries related to Ceph and OpenShift Data Foundations.
• Diagnose and troubleshoot complex technical issues efficiently, ensuring timely resolution.
• Collaborate with engineering teams to communicate product feedback and customer needs.
• Document technical processes, solutions, and updates in the support knowledge base.
• Participate in customer education by creating tutorials, guides, and technical documentation.
• Assist in the deployment and configuration of OpenShift clusters and Ceph storage solutions.
• Stay current with product features, releases, and industry trends for effective support.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical support, with a focus on cloud technologies or enterprise software.
• Proficient in Ceph, OpenShift, and Kubernetes; certification in these technologies is a plus.
• Strong understanding of storage concepts, networking, and distributed systems.
• Excellent troubleshooting skills and ability to analyze complex systems.
• Effective communication skills, both verbal and written, to convey technical concepts to diverse audiences.
• Ability to work independently and manage time effectively in a fast-paced environment.

Technologies & Tools

This position primarily involves working with technologies such as Ceph for scalable storage solutions, OpenShift for container orchestration, and Kubernetes for managing containerized applications. Familiarity with monitoring and logging tools, such as Prometheus and ELK Stack, as well as CI/CD pipeline tools, will also be beneficial in effectively supporting our customers.

Ideal Candidates

The ideal candidates for this role are proactive problem solvers with a strong technical background and a passion for customer success. They exhibit excellent interpersonal skills and thrive in collaborative environments. Additionally, they are eager to learn and adapt to the fast-evolving technology landscape, always seeking to enhance their technical expertise to better support clients and contribute to the team.