Technical Support Engineers(Ceph/OpenShift Data Foundations)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Red Hat, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) at Red Hat will be instrumental in providing expert support for our customers utilizing Ceph and OpenShift Data Foundations. This role involves diagnosing complex technical issues, collaborating closely with development teams to enhance product functionality, and crafting solutions that elevate customer satisfaction. Candidates will engage with customers through various channels, ensuring the highest level of professional service and technical expertise is delivered consistently.

Job Responsibilities

• Respond to customer inquiries regarding Ceph and OpenShift Data Foundations, providing technical support through various communication channels including email, phone, and chat.
• Diagnose and troubleshoot issues reported by customers, utilizing deep technical knowledge to identify root causes.
• Document customer interactions and resolutions in the ticketing system, ensuring transparency and continuity in support operations.
• Collaborate with engineering and product teams to report bugs, suggest improvements, and participate in testing new releases.
• Educate customers on product features, best practices, and optimization strategies for utilizing Ceph and OpenShift technologies.
• Develop and maintain technical knowledge base articles and documentation to assist customers and internal teams in resolving common issues.

Qualifications

• Bachelor's degree in Computer Science or a related field, or equivalent experience.
• Proven experience working with Ceph and OpenShift, including an understanding of data storage and cloud environments.
• Strong Linux system administration skills and proficiency in scripting languages such as Bash, Python, or Perl.
• Hands-on experience with containerization technologies, particularly Kubernetes.
• Excellent problem-solving skills with the ability to think analytically and troubleshoot complex environments.
• Exceptional communication skills, with the ability to convey technical concepts to a non-technical audience.
• Previous experience in a technical support role or customer service environment is highly desirable.

Technologies & Tools

In this position, the Technical Support Engineer will utilize a variety of technologies and tools including Ceph for unified storage, OpenShift as the leading enterprise Kubernetes platform, and various administration tools for Linux environments. Familiarity with Python, Ansible, and monitoring solutions will also be essential to support and optimize customer implementation of these technologies.

Ideal Candidates

The ideal candidates for this role should possess a deep passion for technology and a genuine desire to solve complex problems for customers. Successful candidates will exhibit strong interpersonal skills, allowing them to build effective relationships with clients and colleagues alike. They should be proactive learners who stay informed about the latest advancements in technology, exhibit resilience in high-pressure situations, and possess a commitment to delivering exceptional support that exceeds customer expectations.