Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Position Overview

The Technical Support Engineer for Ceph/OpenShift Data Foundations at Red Hat will play a pivotal role in delivering exceptional support and troubleshooting for our enterprise clients. This position involves engaging with customers to resolve complex technical issues, provide guidance on the best practices related to Ceph and OpenShift technologies, and contribute to the continual improvement of our support offerings. The ideal candidate will combine strong technical expertise with excellent communication skills, ensuring customer satisfaction while facilitating the seamless integration and deployment of our products.

Job Responsibilities

• Provide comprehensive technical support to customers utilizing Ceph and OpenShift Data Foundations products.
• Diagnose and resolve issues related to storage, clustering, and container orchestration.
• Engage with customers to understand their unique environments and tailor solutions accordingly.
• Work collaboratively with engineering and product management teams to identify trends in customer issues and contribute to product improvements.
• Develop and maintain documentation for troubleshooting procedures and best practices.
• Participate in on-call support rotation for urgent customer concerns.
• Facilitate training sessions and provide demonstrations to customers as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Demonstrated experience providing technical support in an enterprise environment.
• Strong knowledge of Ceph storage solutions and OpenShift container orchestration.
• Proficiency in Linux-based operating systems.
• Experience with scripting languages such as Python, Bash, or Ruby.
• Excellent communication skills, both verbal and written, with the ability to convey complex concepts clearly.
• Proven problem-solving skills with a customer-focused approach.

Technologies & Tools

The Technical Support Engineer will work with a variety of tools and technologies including, but not limited to, Ceph storage systems, Red Hat OpenShift, Kubernetes, containerization technologies, and various Linux distributions. Familiarity with monitoring and troubleshooting tools, version control systems, and ticketing software is also essential for noted efficiency and effectiveness in this role.

Ideal Candidates

Ideal candidates for this position will exhibit a passion for technology and a commitment to customer service excellence. They should possess the ability to work well under pressure, demonstrating patience and resilience while managing complex technical support scenarios. A proactive mindset and continuous desire for improvement will set apart successful individuals, as will their ability to thrive in a collaborative environment. Furthermore, a dedication to keeping up with industry advancements and best practices will be crucial in maintaining high performance in this role.