Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Job Overview

The Technical Support Engineer (Ceph/OpenShift Data Foundations) at Red Hat is responsible for providing advanced troubleshooting and support for customers utilizing our data solutions. This role requires in-depth knowledge of Ceph and OpenShift, enabling engineers to diagnose and resolve complex issues, while also facilitating the deployment and maintenance of robust data foundations. The ideal candidate will be a key player in ensuring customer satisfaction and success, fostering strong relationships through technical expertise and timely solutions.

Job Responsibilities

• Provide customer support and resolve technical issues related to Ceph and OpenShift Data Foundations.
• Collaborate with cross-functional teams to troubleshoot and implement effective solutions.
• Monitor system performance and ensure optimal operation of deployed technologies.
• Create and maintain technical documentation, including knowledge base articles and support tickets.
• Assist in the deployment and configuration of Ceph and OpenShift solutions for clients.
• Conduct training sessions and share best practices with customers and internal teams.
• Stay current with emerging technologies and industry trends related to data foundations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support or a similar engineering role.
• Strong understanding of Ceph and OpenShift, including installation and configuration.
• Proficiency in Linux operating systems and command-line tools.
• Experience with containerization and orchestration technologies.
• Excellent problem-solving skills and attention to detail.
• Exceptional verbal and written communication skills for effective customer interactions.

Technologies & Tools

The Technical Support Engineer will work with various technologies and tools, including Ceph for scalable storage solutions, OpenShift for container orchestration, as well as accompanying open-source tools such as Prometheus for monitoring, Grafana for visualization, and Ansible for automation. Familiarity with Git, debugging tools, and CI/CD pipelines will also be important for successful performance in this role.

Ideal Candidates

Ideal candidates for this position will possess a strong technical acumen alongside exceptional interpersonal skills. They should demonstrate an eagerness to learn and a proactive approach to problem-solving. The ability to work collaboratively within a team while also taking initiative in customer interactions is paramount. A successful candidate will be adaptable, resilient under pressure, and passionate about enhancing customer experience through exemplary support and technical excellence.