Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Job Overview

As a Technical Support Engineer specializing in Ceph and OpenShift Data Foundations at Red Hat, you will be responsible for providing expert-level assistance and guidance to customers utilizing these technologies. Your role will involve troubleshooting complex technical issues, resolving customer inquiries, and delivering best practices for optimal usage of the products. You will work closely with both customers and internal teams to ensure that our solutions meet the highest standards of reliability and performance.

Job Responsibilities

• Provide high-level technical support for Red Hat's Ceph and OpenShift Data Foundations products.
• Troubleshoot and resolve customer issues in a timely manner, utilizing logs and monitoring tools.
• Assist customers in deploying, configuring, and optimizing Ceph and OpenShift environments.
• Collaborate with engineering teams to report and escalate critical issues.
• Develop and maintain documentation for procedures, processes, and technology best practices.
• Conduct training sessions and workshops for customers and internal staff.
• Participate in on-call support rotations as required.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience with open source technologies, preferably Ceph and OpenShift.
• Hands-on experience with Kubernetes, cloud storage solutions, and container orchestration.
• Strong understanding of Linux operating systems and networking concepts.
• Excellent problem-solving skills and ability to perform under pressure.
• Strong communication skills, both written and verbal, to effectively interact with customers and team members.
• Ability to work both independently and collaboratively within a team environment.

Technologies & Tools

The Technical Support Engineer will primarily work with a variety of technologies and tools including Ceph, OpenShift, Kubernetes, Docker, and other cloud-native applications. Familiarity with monitoring and logging tools such as Prometheus, Grafana, and ELK stack will be advantageous. A good understanding of various networking technologies, as well as system performance monitoring and debugging tools, is essential for effective problem resolution.

Ideal Candidates

Ideal candidates for the Technical Support Engineer position at Red Hat are proactive, customer-oriented individuals who possess a strong technical foundation in open-source technologies. They should demonstrate a passion for solving complex technical challenges and a commitment to providing exemplary customer service. Strong interpersonal skills, adaptability to rapidly changing environments, and an enthusiasm for collaborating with diverse teams will be key traits that contribute to their success in this role.