Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Job Overview

The Technical Support Engineer for Ceph/OpenShift Data Foundations at Red Hat plays a pivotal role in delivering exceptional technical support and solutions to our customers. This position involves troubleshooting complex issues, collaborating with cross-functional teams to enhance our product offerings, and guiding customers through the implementation and optimization of Ceph and OpenShift technologies. The ideal candidate will exhibit a strong understanding of cloud infrastructure and data management, while also fostering lasting relationships with clients and our development teams.

Job Responsibilities

• Provide advanced technical support for customers using Ceph and OpenShift Data Foundations.
• Troubleshoot and resolve customer issues related to storage, performance, and platform integration.
• Act as a liaison between customers and product engineering teams to address product escalations.
• Create and maintain technical documentation, including troubleshooting guides and FAQs.
• Conduct training sessions and workshops for customers to optimize their use of Red Hat technologies.
• Participate in the development of support tools and methodologies to enhance service delivery.
• Monitor and report on customer feedback to drive product improvement initiatives.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in technical support or system administration roles.
• Strong proficiency with Ceph and OpenShift platforms.
• Solid understanding of Linux-based systems and networking concepts.
• Excellent problem-solving skills and ability to work under pressure.
• Outstanding written and verbal communication skills.
• Experience with scripting languages (e.g., Bash, Python) is a plus.

Technologies & Tools

This position heavily involves working with cloud technologies such as OpenShift, Ceph, Kubernetes, and various Linux distributions. The role also requires familiarity with containerization and orchestration tools, monitoring solutions, and debugging tools to effectively manage and resolve customer issues.

Ideal Candidates

The ideal candidates for the Technical Support Engineer position are proactive problem solvers with a deep technical aptitude and a passion for customer satisfaction. They thrive in dynamic environments and possess strong collaboration skills, enabling them to work effectively within multi-disciplinary teams. Furthermore, a commitment to continual learning and adaptation to emerging technologies is essential, as is the ability to communicate complex technical concepts clearly and competently to stakeholders at all levels.