Technical Support Engineers(Ceph/OpenShift Data Foundations)

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Job Overview

The Technical Support Engineer for Ceph/OpenShift Data Foundations at Red Hat is a crucial role that involves providing high-quality technical support to clients utilizing our innovative storage solutions. This position requires a deep understanding of the Ceph storage system and OpenShift platform, enabling you to troubleshoot issues effectively and assist clients in optimizing their data management practices. As a member of our dynamic team, you will collaborate closely with various stakeholders, ensuring that clients achieve maximum value from their deployments while contributing to the continuous improvement of our product offerings.

Job Responsibilities

• Provide expert-level support for Ceph and OpenShift Data Foundations, assisting clients with configuration, deployment, and optimization.
• Diagnose and troubleshoot technical issues, providing timely resolutions to ensure client satisfaction.
• Perform root cause analysis to identify and communicate underlying issues affecting data storage performance and availability.
• Conduct training sessions and workshops for clients on best practices and effective use of data foundation technologies.
• Collaborate with engineering teams to address product bugs and feature requests based on client feedback.
• Develop and maintain documentation related to common issues, solutions, and best practices for internal and customer reference.
• Actively participate in community forums and contribute to knowledge-sharing initiatives within the team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in a technical support role, focusing on storage solutions such as Ceph or similar technologies.
• Strong understanding of container orchestration technologies, particularly OpenShift or Kubernetes.
• Hands-on experience with Linux systems and command-line interfaces.
• Excellent problem-solving skills and the ability to analyze complex technical issues.
• Strong communication skills to convey technical information clearly to non-technical stakeholders.
• Familiarity with industry-standard monitoring and performance tuning tools is a plus.

Technologies & Tools

The Technical Support Engineer will primarily engage with technologies and tools such as Ceph storage systems, OpenShift Container Platform, Linux operating systems, Kubernetes, and various monitoring and troubleshooting tools. Familiarity with automation tools and scripting languages will be advantageous in streamlining support processes and enhancing system performance.

Ideal Candidates

The ideal candidates for the Technical Support Engineer position will possess a strong technical background alongside a passion for customer support and engagement. They should demonstrate the ability to work collaboratively in a fast-paced environment, showcasing not only technical prowess but also a keen understanding of client needs and project goals. Candidates should be proactive in keeping up with industry trends and be dedicated to continuous learning and improvement.