Technical Support Specialist

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Written by AI from the job title and company, not by ASRC Federal, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Specialist at ASRC Federal will be responsible for providing comprehensive technical support to end-users and ensuring that technology systems are functioning efficiently. This role entails troubleshooting hardware and software issues, assisting in the deployment of new technologies, and maintaining the integrity of IT software and hardware resources. The Technical Support Specialist will act as a liaison between users and the IT department, delivering exceptional customer service while resolving technical inquiries in a timely manner.

Job Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical issues, escalating more complex problems to appropriate teams as needed.
• Install, configure, and maintain workstations and laptops, ensuring optimal performance.
• Assist users with technology-related queries via phone, email, or in-person interactions.
• Document issues and resolutions in the support ticketing system to maintain accurate records.
• Participate in user training sessions and develop user guides for common technical issues.
• Monitor and maintain IT inventory and assist in the procurement of necessary technology resources.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Minimum of 2 years of experience in technical support or a related role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Excellent problem-solving skills and the ability to work under pressure.
• Exceptional communication and interpersonal skills for effective customer service.
• Familiarity with IT support ticketing systems and remote desktop tools.

Technologies & Tools

The Technical Support Specialist will utilize a variety of technologies and tools, including ticketing systems such as ServiceNow or JIRA, remote desktop software like TeamViewer or AnyDesk, and hardware diagnostic tools. Proficiency in common operating systems, productivity applications (such as Microsoft Office Suite), antivirus software, and network troubleshooting tools will be essential for successful performance in this role.

Ideal Candidates

Ideal candidates for the Technical Support Specialist position at ASRC Federal will possess a customer-first mindset, exhibiting patience and understanding when assisting users. They should have a strong attention to detail and a proactive approach to managing technical issues. The perfect candidate will be adaptable, able to thrive in a fast-paced environment, and demonstrate a commitment to continual learning and staying updated with emerging technologies.