Technical Support Specialist III (HPLC/IC)

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Written by AI from the job title and company, not by myGwork - LGBTQ+ Business Community, so some details may not match this job. The employer's own page has the real description.

Position Overview

The Technical Support Specialist III (HPLC/IC) at myGwork - LGBTQ+ Business Community will play a pivotal role in providing advanced technical support and expertise for High-Performance Liquid Chromatography (HPLC) and Ion Chromatography (IC) systems. This position entails troubleshooting, maintenance, and optimization of chromatographic systems while ensuring adherence to quality and compliance standards. The specialist will work collaboratively with the engineering and product development teams to enhance customer satisfaction and drive the success of our chromatographic products across diverse applications.

Job Responsibilities

• Provide expert technical support for HPLC and IC systems, addressing customer inquiries, troubleshooting issues, and guiding users through complex operational questions.
• Collaborate with R&D and engineering teams to provide feedback on product performance and suggest improvements based on customer experience.
• Conduct on-site installations and training for customers, ensuring they are proficient in the use and maintenance of chromatographic equipment.
• Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and standard operating procedures.
• Assist in developing training materials and presentations for internal and external stakeholders.
• Monitor customer feedback and industry trends to identify recurring issues or areas for product improvement.
• Participate in periodic review meetings with cross-functional teams to discuss product quality, customer satisfaction metrics, and support strategies.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Chemical Engineering, or a related field; Master's degree is preferred.
• Minimum of 5 years of experience in technical support or a similar role, specifically with HPLC and IC technologies.
• In-depth understanding of chromatographic principles and techniques.
• Strong problem-solving skills with the ability to work independently and proactively.
• Excellent communication skills, both verbal and written, with an emphasis on delivering complex information to diverse audiences.
• Proficiency with laboratory information management systems (LIMS) and data analysis software.
• Experience in providing hands-on training and support is highly desirable.

Technologies & Tools

The Technical Support Specialist III will utilize a variety of technologies and tools essential for the successful operation and support of HPLC and IC systems. This includes data acquisition software, chromatography data systems (CDS), laboratory information management systems (LIMS), and various analytical software tools for data analysis and reporting. Familiarity with these technologies is crucial for effective troubleshooting and optimizing system performance.

Ideal Candidates

Ideal candidates for the Technical Support Specialist III position possess a resilient commitment to customer service and quality. They should exhibit a strong analytical mindset and the ability to work collaboratively within cross-functional teams. A proactive approach towards problem-solving, combined with exceptional communication and interpersonal skills, will distinguish candidates in this role. Additionally, candidates must be adaptable and open to continuous learning in a fast-paced environment focused on innovation and inclusivity.