Technical Support Specialist III (HPLC/IC)

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Written by AI from the job title and company, not by myGwork - LGBTQ+ Business Community, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Specialist III (HPLC/IC) at myGwork is responsible for providing advanced technical support for High-Performance Liquid Chromatography (HPLC) and Ion Chromatography (IC) systems. This role requires a deep understanding of analytical methodologies, troubleshooting ability, and excellent communication skills to ensure customer satisfaction and adherence to best practices. The candidate will collaborate with internal teams and clients to resolve complex issues while contributing to continuous improvement initiatives within the organization.

Job Responsibilities

• Provide expert-level technical support for HPLC and IC instruments, ensuring efficient and effective resolution of issues.
• Assist in the installation, maintenance, and troubleshooting of analytical equipment.
• Conduct training sessions for clients and internal staff to enhance their understanding of HPLC and IC technologies.
• Develop and maintain comprehensive documentation for support procedures, troubleshooting tips, and best practices.
• Collaborate with R&D and product teams to provide feedback on product performance and customer needs.
• Participate in customer visits and demonstrations, showcasing industry expertise and promoting myGwork’s commitment to quality service.
• Identify opportunities for process improvements to enhance service efficiency and client satisfaction.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, or a related field; advanced degree preferred.
• A minimum of 5 years experience in technical support for HPLC and IC systems.
• Strong analytical and problem-solving skills, with a proven capability to troubleshoot complex issues.
• Excellent communication skills, both written and verbal, to effectively convey technical information to non-technical audiences.
• Experience with laboratory instruments and software, including data analysis and reporting.
• Ability to work independently and as part of a collaborative team environment.

Technologies & Tools

The Technical Support Specialist III (HPLC/IC) will utilize various technologies and tools, including HPLC and IC analytical systems, laboratory information management systems (LIMS), software for data analysis (e.g., Empower, ChemStation), and remote diagnostic tools. Familiarity with programming languages such as Python or R may also be beneficial for data manipulation and analysis purposes.

Ideal Candidates

The ideal candidate for the Technical Support Specialist III position will possess a combination of technical expertise and strong interpersonal skills. They should be proactive, detail-oriented, and capable of managing multiple tasks in a fast-paced environment. A customer-oriented mindset, along with a passion for technology and science, will fuel their commitment to providing exceptional support. Additionally, being a team player who aligns with myGwork's values of inclusivity and diversity will enhance their effectiveness in this role.