Technical Support Specialist III (HPLC/IC)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by myGwork - LGBTQ+ Business Community, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Specialist III (HPLC/IC) at myGwork is responsible for delivering expert technical assistance and support concerning High-Performance Liquid Chromatography (HPLC) and Ion Chromatography (IC) systems. The specialist will troubleshoot and resolve complex issues, ensuring optimal performance of analytical instruments while providing exceptional customer service. This role involves engaging with clients to understand their technical challenges, offering solutions, and contributing to product training and documentation. The specialist will also collaborate with cross-functional teams to support product development and improvement initiatives.

Job Responsibilities

• Provide comprehensive technical support for HPLC and IC systems, including troubleshooting and resolving customer issues.
• Conduct technical training sessions and workshops for clients and internal stakeholders.
• Assist in the documentation of standard operating procedures, technical manuals, and user guides.
• Collaborate with R&D, Sales, and Marketing teams to enhance product functionality based on customer feedback.
• Manage and track customer support tickets to ensure timely resolution and follow-up.
• Stay updated on advancements in chromatography technologies and industry best practices.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in technical support roles within the analytical instrumentation field.
• Proficient knowledge of HPLC and IC principles, operation, and troubleshooting.
• Experience with laboratory data analysis and software associated with HPLC/IC systems.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills, with a customer-focused mindset.

Technologies & Tools

The Technical Support Specialist III will utilize a range of technologies and software tools, including chromatography data systems (CDS), electronic laboratory notebooks (ELN), and customer relationship management (CRM) software. Familiarity with laboratory instrumentation, data analysis software, and troubleshooting tools specific to HPLC and IC systems is essential for success in this position.

Ideal Candidates

The ideal candidates for this role are detail-oriented, analytical thinkers with a passion for problem-solving and customer satisfaction. They thrive in dynamic environments and possess strong communication skills to effectively convey technical information to clients. Strong teamwork and collaboration abilities are crucial as they will work closely with various departments. A continuous learning mindset and adaptability to new technologies also distinguish top candidates in this position.