Technical Support Specialist / Systems Engineer/Support Specialist

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Written by AI from the job title and company, not by TekVivid, Inc, so some details may not match this job. The employer's own page has the real description.

Position Overview

TekVivid, Inc. is seeking a dedicated Technical Support Specialist / Systems Engineer / Support Specialist to join our dynamic team. The successful candidate will play a crucial role in maintaining the functionality of our systems, providing technical support to clients, and assisting in the troubleshooting and resolution of software and hardware issues. This position requires strong analytical skills and a customer-oriented attitude to ensure the delivery of exceptional support services.

Job Responsibilities

• Provide first-line technical support to end-users via phone, email, and remote assistance.
• Diagnose and resolve hardware and software issues related to systems and applications.
• Document support incidents in ticketing systems to maintain accurate records of customer interactions and resolutions.
• Assist in system installations, upgrades, and configurations.
• Collaborate with engineering teams to identify and implement improvements in systems and processes.
• Provide training and guidance to customers on software applications and system functionality.
• Monitor and maintain system performance, ensuring optimal functionality.
• Participate in on-call duties as required to support 24/7 operations.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support or systems engineering roles.
• Strong knowledge of operating systems such as Windows, macOS, and Linux.
• Proficiency in troubleshooting hardware and software issues.
• Experience with network configurations and protocols.
• Excellent verbal and written communication skills.
• Customer service-oriented mindset with a problem-solving attitude.

Technologies & Tools

The Technical Support Specialist will work with a variety of technologies and tools including but not limited to ticketing systems like Jira or Zendesk, remote desktop tools, network monitoring software, and various hardware platforms. Familiarity with virtualization tools and cloud services such as AWS or Azure will be advantageous. The role also involves the use of diagnostic tools for troubleshooting and resolving customer issues effectively.

Ideal Candidates

The ideal candidates for this position will possess strong critical thinking skills and a deep-seated passion for technology. They should be adaptable, able to thrive in a fast-paced environment, and demonstrate a high level of professionalism when dealing with customers. A collaborative spirit is essential, as this role requires effective teamwork and communication with various departments to achieve common goals. Candidates should also show a willingness to learn new technologies and continuously improve their skills.