Technology Operations/Production Support Engineer

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Green Key Resources, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technology Operations/Production Support Engineer at Green Key Resources will be pivotal in maintaining and enhancing our technology operations environment. This role is primarily responsible for ensuring the reliability, performance, and availability of production systems. The successful candidate will collaborate with various stakeholders to diagnose production issues, implement proactive measures, and support the deployment of new applications. Additionally, this position requires a proactive approach to problem-solving, innovation in enhancing operational efficiencies, and maintaining a robust documentation process.

Job Responsibilities

• Monitor and support production systems to ensure availability and performance standards are met.
• Diagnose and resolve application issues in a timely manner, minimizing service disruption.
• Engage with development teams to assist in the execution of application deployment and upgrades.
• Implement proactive measures to identify and mitigate potential system failures.
• Document all incidents and resolutions for knowledge sharing and compliance purposes.
• Participate in on-call support rotation for emergencies and high-severity incidents.
• Develop and maintain operational metrics to analyze system performance and support continuous improvement initiatives.
• Collaborate with cross-functional teams to enhance system efficiencies and optimize performance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience in technology operations or application support role.
• Strong understanding of production environments and incident management processes.
• Experience with monitoring tools and scripting languages for automation (e.g., Python, Bash).
• Proficient in troubleshooting techniques for diagnosing system performance issues.
• Excellent communication skills for effective collaboration with technical and non-technical teams.
• Experience with ITIL practices and frameworks is a plus.

Technologies & Tools

The Technology Operations/Production Support Engineer will work with an array of technologies and tools including but not limited to monitoring and logging tools such as Nagios, Splunk, or Prometheus. Familiarity with cloud services (AWS, Azure) and containerization tools (Docker, Kubernetes) is advantageous. Additionally, the role may require proficiency in CI/CD pipeline tools such as Jenkins or GitLab for application deployments.

Ideal Candidates

Ideal candidates for this position are detail-oriented individuals with a strong analytical mindset and the ability to work effectively under pressure. They should possess excellent problem-solving skills and a desire to learn and adapt in a dynamic environment. A collaborative spirit, coupled with excellent communication skills, is essential for interacting with diverse teams across the organization. Candidates who are proactive, flexible, and have a passion for technology will thrive in this role.