Job Description

The Teller is responsible for processing various transactions in either a lobby or drive-through setting. This position is a front-line customer service employee who provides accurate cash handling and positive client relations while performing a variety of service functions, including cashing checks, processing savings, checking, and loan transactions, and balancing each day’s transactions.

Principal Duties And Responsibilities

Is responsible for greeting customers and promoting a welcoming and customer-focused environment. Must be able to create a connection and develop rapport with customers to understand their needs and provide outstanding, personalized service.
Represents the Bank and oneself in a positive, courteous, and friendly manner. Always maintains professional appearance and behavior.
Assists customers with inquiries and/or problem resolution in a professional and composed manner, researches to identify and resolve problems, and escalates to manager as appropriate.
Provides accurate cash handling and positive client relations while performing a variety of service functions, including cashing checks, processing deposits and withdrawals on savings and checking accounts, processing loan transactions, and preparing change.
Thoroughly explains product and account features, statements, and service charges in a manner that the customer can easily understand.
Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer or Teller Cash Recycler (TCR), keeping currency and coin in a neat and orderly arrangement.
Responds to customer inquiries and concerns; researching and identifying solutions when applicable.
Responsible for accuracy in balancing each day’s transactions whether in a cash drawer or Teller Cash Recycler (TCR).
Provides a superior level of service; identifies customer needs and generates new business through referrals and suggestions of Bank products and services that would benefit each customer.
Ability to troubleshoot issues that arise with the TCR.

Non-Essential Functions: Performs other duties as assigned.

Qualifications

EDUCATION AND/OR EXPERIENCE

High School Diploma or equivalent, required.
Cash handling experience in retail sales or professional office environment and/or previous banking experience, preferred.

Knowledge, Skills, And Abilities

Ability to read and interpret documents such as procedure manuals, general business correspondence or government regulations.
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Ability to maintain simple written correspondence.

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