Tier 3 Scheduler

This is a Fully Remote Job

About Our Client:

This organization operates in the outpatient diagnostic imaging industry, providing services such as MRI, CT, Mammography, Ultrasound, and X-ray in Northeast Florida. It addresses the challenge of delivering efficient and compassionate patient care in diagnostic imaging through advanced technology and patient-focused service, offering a meaningful impact on healthcare experiences in the region.

About the Opportunity:

The TIER 3 SCHEDULER plays a critical role in coordinating patient appointments and supporting healthcare providers to ensure a smooth and accurate scheduling process. This position contributes directly to patient satisfaction and operational efficiency by managing complex scheduling tasks, responding to patient inquiries, and maintaining high standards of communication and accuracy.

Responsibilities:

• Handle inbound and outbound calls for general, breast imaging, and auto/legal scheduling.
• Schedule diagnostic imaging appointments across multiple locations.
• Apply breast imaging scheduling protocols as directed.
• Review physician orders, patient demographics, and insurance information for accuracy.
• Collect and verify insurance and financial data.
• Communicate exam preparation and appointment details to patients.
• Assist patients with questions on costs, billing, and financial responsibilities.
• Contact referring providers to clarify or obtain order information.
• Respond promptly to patient texts, emails, and correspondence.
• Coordinate patient transportation for auto/legal appointments.
• Manage scheduling worklists and follow-up tasks using Ikonopedia.
• Provide call triage and route messages appropriately.
• Process incoming faxes accurately.
• Escalate complex scheduling issues to leadership.
• Maintain professionalism and accuracy while multitasking.

Requirements:

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a high-volume scheduling environment.
• Problem-solving skills and ability to follow detailed instructions.
• Ability to work independently and meet productivity goals remotely.
• Professional, compassionate, patient-focused customer service approach.
• Preferred: experience in healthcare scheduling, knowledge of medical terminology, insurance verification, and healthcare billing.

Pay Range and Compensation Package:

• The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors.

Benefits & Perks:

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Options
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP)
• Employee Imaging Discounts
• Career Development and Internal Advancement Opportunities
• Remote Work Opportunity

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.