Travel Support Specialist

This is a Fully Remote Job

About Our Client:

The organization operates in the travel services industry, addressing the challenge of coordinating seamless travel experiences for clients. It supports travelers by managing the complexities of travel arrangements and follow-up, aiming to simplify the journey and enhance client satisfaction.

About the Opportunity:

The TRAVEL SUPPORT SPECIALIST role focuses on guiding clients through their entire travel process, from initial booking to post-trip follow-up. This position is responsible for managing reservations and client communications to ensure accuracy and quality throughout the travel experience. The specialist contributes to client satisfaction by resolving issues promptly and coordinating multiple trips efficiently.

Responsibilities:

• Support clients from initial booking through post-travel follow-up
• Process reservations, changes, cancellations, and special requests
• Communicate professionally via email, phone, and online platforms
• Research travel options and destinations based on client preferences
• Maintain accurate, organized records of bookings and client information
• Provide proactive check-ins to ensure client satisfaction
• Use systems and tools to coordinate multiple trips
• Handle inquiries and resolve issues quickly and professionally

Requirements:

• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities
• Customer service or travel industry experience is a plus
• Comfortable working independently in a fully remote setting
• Detail-oriented, reliable, and deadline-focused
• Quick to learn new digital tools and booking platforms

Pay Range and Compensation Package:

• $50,000 - $60,000/year

Benefits & Perks:

• Fully remote work with flexible scheduling (20-40+ hours per week)
• Comprehensive training and ongoing mentorship
• Clear processes and established systems for success
• Growth opportunities in a collaborative team environment

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.